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In thinking there may be something VERY dodgy going on at Tesco Mobile recycling?

(6 Posts)
Shagmundfreud Sat 20-Oct-12 23:59:09

Very shocked at what has happened.

DH sent his pristine, 11 month old iPhone4s in to Tesco Mobile recycling a couple of weeks ago to sell. He is neurotic about keeping his gadgets in good order and has always kept it in a case with a screen guard. The phone was in perfect order and he was initially told he would get 220 pounds for it. After a few days, having heard nothing from them he phoned and was told that they could no longer offer this as the sim gate was damaged. He could have 88 pounds for it. He said that the phone was in perfect order when he sent it and he wanted them to return it to him immediately with the engineers report.

He was told the phone would be returned by courier in two to three days time.

After three missed return dates DH phoned again to chase it up and added that he wanted a technicians report. At this point he was told that the phone also had a second fault that meant it would have been labelled as non-working related to charging (this hadn't been mentioned until this point). DH pointed out that the phone had arrived with them fully charged and in perfect order.

A few days after this the phone arrived home. The sim gate was (unsurprisingly) fine but the connections on the charge port were mangled, rendering the phone useless.

The charging port looks like it's been poked hard with a screwdriver or something.

We're wondering whether someone has a scam going there, telling people phones are damaged before selling them on as perfect.

DH is spitting nails, because he has no way of proving the phone was perfect when it was sent in. Which of course is always going to be the case for anyone sending a phone in for recycling. And he's left with a vandalised phone which is now worth nothing unless he pays to get it fixed. ]

Infuriating. angry

StuntGirl Sun 21-Oct-12 00:07:59

The price they offer initially is always higher than the price they actually give after they've 'inspected' it.

I would advise photographic evidence of the product before sending it off to places like these in future.

Can you put in a complaint with them about the level of service you've had?

PomBearWithAnOFRS Sun 21-Oct-12 00:12:33

Send them a letter, recorded delivery, that says that you have checked your own security coding on the handset, and can now prove that they have swapped the sim card from your handset to a different one, and tell them you are now taking legal advice, but will give them 14 days to investigate and rectify the situation.
See what happens wink

Shagmundfreud Sun 21-Oct-12 00:13:20

Yes - he's making a formal complaint and will probably take them to the small claims court.

He just trusted them to give him what the phone was worth because, well, it's Tesco!

Honestly the phone was completely immaculate when he sent it off. It could have passed for brand new. No scratches on the case. No scratches on the screen.

Mine's not. Mine looks like it's been sat on by a hippo. sad

SaggyOldClothCatPuss Sun 21-Oct-12 01:00:23

Carphone Warehouse gave me £180 for my aged and much diy repaired Iphone 3. On the spot. Id never let one out of my sight until I had the money in my hand!

Beaverfeaver Sun 21-Oct-12 04:08:58

I used RPC online recycling company and couldn't recommend them high enough. Was offered £160 for my 2.5 year d iPhone 4 which was fully working but a bit battered/scratched and receievd the full money just a few days after sending the phone in.

My DH used O2 instead and stated his had a small crack on the back, was offered £130 but only got £86 when it was sent in

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