our fridge broke and we need a small under-counter one (tiny flat!) so found one at Sainsburys online. It was delivered on Weds and we plugged it in but it hasn't become cold at all. The light comes on but the temp hasn't changed a bit.
So, we've given it a few days and still no change so I called Sainsburys today to be told that they can collect the faulty fridge but can't (won't) arrange a replacement at the same time. Their returns policy is that we'll get our refund 3-5 days after our fridge THAT DOESNT WORK gets back to their warehouse and our only option is to buy a second fridge If we need it before we get our refund (which we do, of course).
The model we ordered is still in stock. To add insult to injury we can't get a specific time slot for the faulty fridge to be collected because "the delivery trucks also do the collections and will call when they've got space.". The same delivery truck that can't bring us a replacement.
AIBU to think that it's totally unacceptable to expect a family to go for over a week without a working fridge or to have to buy a second instead of arranging a replacement for a faulty product? It's not like it's something important you know, storing food at a safe temperature for your kids to eat / drink...
Please or to access all these features
Please
or
to access all these features
AIBU?
to be in a RAGE with Sainsburys online?
8 replies
bigredtractor · 20/10/2012 20:00
OP posts:
Please create an account
To comment on this thread you need to create a Mumsnet account.