I wanted to share with others, my experience with netmums, partly to see if anyone else has a similar story to tell but also to avoid others having to go through the same thing.
My family moved to Bromley recently so I searched for a local gardener on Netmums. There was one gardener, who only had positive reviews. In fact he had dozens of RAVE reviews. As there were no negative comments as such, I RELIED on the integrity of netmums as a website. I chose this gardener over another gardener that DH had found through a friend (you can imagine what that conversation was like...)
Sadly I was disappointed with the work done, despite giving the gardener the benefit of doubt all the way through the job. I left a negative review on Netmums, simply listing in chronological order what had happened.
Said gardener rebutted my negative review on Netmums and made some untrue comments (e.g. that he had worked for me for free and that I hadn't paid him - of course I have bank transfers to prove the contrary). Netmums have now completely removed my negative feedback and the rebuttal and stated "Netmums have removed a review which the listing owner feels is defamatory" (being a lawyer myself I know that "truth" is a defence to any accusation of libel!). In the mean time, another Netmums and Mumsnet user has contacted me to say the same thing happened to her regarding her negative review. Once again there are just lots of RAVE reviews on Mumsnet.
So it seems that Netmums let the companies who advertise with them request the removal of negative reviews at the cost of new people moving to the area/innocent Netmum users who think the reviews on there are given by genuine local mums/women. Nobody is checking that any positive reviews are genuine! I have reason to suspect that (i) some of the positive reviews are not genuine and/or (ii) the gardener knows someone on the local Netmums board.
I do not want a similar thing to happen to another innocent consumer (who gained false comfort from the reviews on the Netmums website and was INDUCED into a service contract as a result of that)! The Netmums website is misleading. They are incentivised to keep the people who advertise with them "happy", at the cost of consumers. I had falsely thought that Netmums is about mothers and others communicating their honest thoughts about e.g. local services (rather than it being primarily driven by advertising revenue for Netmums).
(1) Has anyone got the email address of the CEO of Netmums?
(2) Was I just being naive to not realise that this is the reality of Netmums' reviews?
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To never trust NETMUMS REVIEWS AGAIN!
35 replies
totallyrandom · 09/10/2012 21:29
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