Got a letter from our water company saying they are raising our direct debit payments by £7 per month. The letter said:
"The change to your payments has been calculated using your previous consumption to ensure that your monthly payments are sufficient to cover the amount of water you are expected to use until June 2012. "
Our last bill (in April 2011) showed a small credit.
I phoned the water company to find out why - turned out it was nothing to do with our water consumption but because they (the water company) made a mistake in calculating the charges. So we were, in fact, in a debit situation.
Seeing as it was their mistake I asked them to reduce the increase so we could pay off the debit gradually - we hadn't budgeted for a £7 per month increase in our bills. They agreed to £3 increase.
I fully understand that we have to pay for whatever water we have used - that isn't in dispute.
But I thought it was dishonest of them to keep quiet about their mistake and pretend they were raising bills due increased water consumption. The meter was read in April, it wasn't an estimated bill.
I asked for an explanation and apology to be sent.
AIBU to think that if mistakes do occur, customers should be told so at the time so they can budget for any increases in their bills?
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AIBU?
To think this water company owes its customers an apology and explanation?
9 replies
BleurghUna · 05/10/2011 17:47
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