We are going away in a fortnight for the october break (YAY). We booked through a tour operator in December and I got out the docs today to precheck in online only to discover that we have no allocated seats and that these would be an additional £10 per person each way.
This has not been mentioned to us before and as such non essential extras such as airport lounge were included I naively assumed that we would have allocated seats. I complained to the company because a) it should have been mentioned at time of booking and b) why on earth would they offer things that you don't really need when they can't even offer the basics like a family sitting together on a plane.
In the end I will probably end up paying for at least one of us to sit beside DS there and back because otherwise we will be reliant on the airline following guidelines or the kindness of strangers ( who have probably paid for their seats) and I would rather have the certainty of knowing that DS aged 5 will be ok.
Oh and yes we can afford it, but had we known about this at the start we may have taken the decision to book independantly like we normally do due to comparative costs.
However am I being unreasonable to assume that if you book a package holiday your airline seats would be included, particularly if the company markets itself as a high end one?
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To assume that allocated airline seats would be included in a package holiday
32 replies
rookiemater · 30/09/2011 16:58
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