Car insurance due 6th sept.
I am the car owner and main driver. Got a great quote in mid august so paid online. Took the money next day.
In the mean time my thought process was:
I'm pg, not going to work next insured period and therefore can't really class myself as main driver. I just won't be driving much but DH will
So we rang up to cancel policy. Had not received any paperwork and
Policy not started yet. Got and email confirmation saying policy now cancelled on 18th august. Would be refunding full amount less £50 admin fee
Now, they are entitle to the admin fee as per FSA, don't dispute that, but after weeks and weeks waiting for the refund to hit our bank or get a cheque... Nothing!
Rang today...
Had to call back in an hour as when I mentioned refund their computer systems had gone down.... Hmmm
Rang back, passed to 3 different ppl, they had out phone number wrong on their system so had to confirm about 7 different things before they would speak to me
Then!!!
Oh yes Kay, you are due a refund, but the refund team don't do Fridays so I can't do anything today!
So I said I needed the refund obv to pay for new policy with DH as main driver, and If I had email confirmation on 18th saying I was to be refunded, why were they just sitting on my money and had not even issued it yet?
She said that it takes up to 8 weeks to issue a refund!!!
So... AIBU to be foaming that they can take payment in one day, but cannot issue a refund of said payment for 8 weeks!
8 weeks!!!! Sneaky horrible was to make interest on my money grrrrr
Please or to access all these features
Please
or
to access all these features
AIBU?
To be bloody livid about car insurance company!!
5 replies
Kayano · 02/09/2011 13:50
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