DH pays maintenance, via the CSA.
There have been any number of occasions where the CSA have messed up, requesting additional monies, informing DH in writing that he has been over-paying and promising re-imbursement and then changing their minds.
The latest in the catalogue of errors is a letter informing him that his payments have increased - despite his income not going up. It transpires that someone made an error, they have just noticed this and want it backdating and repaying and quick.
There was no apology, nothing in the way of support, no flexibility in terms of repayments. No-one to complain to. This was completely their mistake but they dont take responsibility for this but just pass the buck, literally.
BTW, before I get jumped on, this AIBU is not about whether his payments should go up. He believes that he should be paying whatever is right and if the new figure if right then thats what he'll pay. However the unapologetic demand for back payments, paid quickly because of their mistake....
How can a customer facing organisation be so lax?
How can a body such as this be unaccountable?
I find it unbelievable.
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AIBU?
to think that the CSA are a bunch of incompetent fools and should be accountable
9 replies
Tobermory · 08/06/2011 11:17
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