DDs school introduced a payment card (Squid) for the school canteen about a year ago.
About a week ago she came home and told me she thought she had lost her card. She had used it at lunch time and now couldn't find it anywhere. I had just topped it up that morning and it had about £16 of credit on it so I went online to see what to do.
It seemed fairly efficient. I could register the card as lost which meant that it was immediately blocked. Then the instructions said that she had to request a new one from school and the credit would be transferred to the new card. We did all of this -so far so good.
However, when she came to collect the replacement she was told there was a £5 fee! I was pretty shocked - occasionally DH or I have lost credit/debit cards and the bank always replaces them immediately with no suggestion of a fee.
When I checked the website the terms and conditions said that they might charge a fee where a card has been replaced twice in a six month period. Now this is the first time she has lost it so I sent an email querying the fee but they claim that when I reported it lost there were some FAQs that mentioned it.
Obviously we had to pay the £5 given the card was worth £16, but I think this is a pretty outrageous amount - especially given the cards are used for children's dinner money.
Has anyone else encountered this scheme?
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To think £5 is a shameful fee to replace a school child's Squidcard
71 replies
5Foot5 · 10/04/2011 17:46
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