I bought a bobbly hat 5 weeks ago (1st October) to keep warm this winter and have worn it every day on the way to work and back again (about 1 hr a day). I thought it would last me the winter at least. It's bright red with glittery stripes and i thought it was fab at first!
BUT:
In the first two weeks, 2 of its buttons have fallen off. The final straw was on Monday when I noticed one of the ear flap things are coming loose (it's a wool item), and that there are 2 rather large holes forming in the hat. The holes are due to the loose weave of the material, but they're about the size of a 2p piece!
Problem is that I can't find my receipt, although I do have a bank statement showing the date and cost of the transaction (I can also pinpoint the tmie as i was on my lunch break).
AIBU to go into the shop with my bank statement andthe hat and ask for a refund due to the crappy quality?
(and if you think IANBU, what do i do if the person on the desk says they'll only give me an exchange? i'm off to google consumer law in the uk now, because on my way in i went into M&S to buy a more sturdy warm one so don't need the crap one replacing)
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Please
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AIBU?
to return an item I think isn't up to scratch due to quality?
14 replies
frgr · 11/11/2010 11:37
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