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Who do I complain to about my GP?

(8 Posts)
Elfhame Thu 06-Mar-14 17:58:15

My DD has epi- pen for an allergy to tree nuts so I am aware of the symptoms to be alert to.

My son, who is asthmatic, has had reactions at school to several foods, luckily they were controlled by piriton, but it involved vomiting and hives and he also complained of a sore throat.

He was in hospital in September for asthma and they did some allergy tests which concluded he was allergic to many things including several food groups. They recommended he be seen by the allergy clinic. I got the results back in December and have been waiting to see the allergy clinic ever since. It was a standard referral not an urgent one.

In the meantime, he has had several reactions at school. I have rung the hospital and they still have not got a date to see him and they suggested asking the GP to set the referral to urgent. I have spoken to the receptionist, explained all this and she said she would get the doctor to ring me back. The doctor then got the receptionist to ring back asking who had told me to set the referral to urgent, he couldn't even be arsed to ring me himself. Apparently he is not in again until Tuesday. The school have rung the surgery before and they will not set this referral to urgent. I am being fobbed off here and need to complain to someone higher but don't know where to go.

Girlboymummy Thu 06-Mar-14 18:17:55

No help as such but I have found you need to be extremely
Persistent in asking doctors todo urgent referrals. I have
Finally got my son on after 7 hospital admissions since
November 2013!

Also slightly off topic but you mentioned allergy tests for your asthmatic son how do they perform these tests?

Good luck for the referral!!

Girlboymummy Thu 06-Mar-14 18:18:27

No help as such but I have found you need to be extremely
Persistent in asking doctors todo urgent referrals. I have
Finally got my son on after 7 hospital admissions since
November 2013!

Also slightly off topic but you mentioned allergy tests for your asthmatic son how do they perform these tests?

Good luck for the referral!!

SpottyTeacakes Thu 06-Mar-14 18:20:17

Practice manager. Their details will be on the surgery website.

Hope you get it sorted soon thanks

eragon Thu 06-Mar-14 18:28:59

have you been informed what the standard waiting time for first appointments are with regard to your allergy clinic.

are you seeking urgent referral for new suspected allergies? or for more support with the school?

greenbananas Thu 06-Mar-14 19:42:51

Yes, ask to speak to the practice manager.
The school nursing team should be able to help with an interim plan (although school nursing teams do vary in terms of efficiency and availability! )

I strongly recommend ringing the Anaphylaxis Campaign - they are very helpful in this kind of situation.

Elfhame Fri 07-Mar-14 10:07:31

I'm just convinced he needs an epi-pen and am worried about how long it seems to be taking to get prescribed one. Thanks for the replies!

ClaireOB Fri 07-Mar-14 10:59:54

Second the advice to contact the Anaphylaxis Campaign. They have a helpline open 9-5 Mon-Fri or you can email them. Details here
They are very helpful.

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