Since we moved into our new house in mid Dec we have been unable to set up an electricity account. The vendors said that the supplier was Eon and this has been confirmed by the meter database (who look up your address and confirm the supplier - actually the said it was Powergen but it looks to be the same company?).
Whenever we try to give our meter reading we get told that they don’t match their records and when they ask to confirm the meter reference number it is not recognised . Also they keep saying on the phone that it is supposed to be a pre paid meter which it doesn’t appear to be ( see pictures) also it has never run out or needed to be topped up so not sure how it could be pre paid. Any suggestions about what we can do? We have called, facebooked emailed Eon but each time they just say the same thing, that the meter doesn’t match and that we should speak to the pre paid department.
Any help would be very welcome!
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Another electricity one!
16 replies
islandtime · 16/02/2021 20:55
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