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It's logging me out... again!

357 replies

CelticJuggler · 30/03/2014 14:08

Anytime I navigate away from MNet (I know, I do try not to do it, but sometimes I need to look at other sites 'kay? Wink ) I'm logged out and have to log back in again. Even if I have two tabs running, it happens when I switch from one to the other.

I've tried it on a variety of devices and browsers;

  • iPhone running latest software update (7.1?) and using Safari & Chrome.
  • Kindle Fire using Chrome and Silk
  • Laptop running Windows 7 and using Chrome & Firefox. I couldn't bring myself to try IE.


It's not the end of the world, but it is annoying.

Tech did sort it last time, but whatever he/she/they have upgraded has reset it for me (at least!).
OP posts:
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nothruroad · 30/03/2014 14:15

This is happening to me too. Also threads I've looked at aren't changing colour. I'm using IE.

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DawnMumsnet · 30/03/2014 14:35

Hi CelticJuggler and nothruroad

Thanks for letting us know.

Obviously we can't imagine why you'd ever need to look at other sites Hmm, but can see that this would be pretty annoying.

We'll flag it to our Tech folk and see what they have to say.

In the meantime, if this is happening to anybody else - please post below and include as many details as you can to help us get to the bottom of it - what device you're using, which
version of the site (mobile, app, desktop), and which browser.

Thanks!

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DawnMumsnet · 30/03/2014 15:12

Right, we've had a word with our Tech chappies, and they've suggested two things:

  1. It's very easy on an iPhone to accidentally go to 'private' mode which means next time you go back in, you're not logged in.


Could this be what's happening?

  1. On Chrome, is it possible that you're using 'incognito' mode? This would cause the same problem of logging you out each time.


Could you have a play around and see if we can discount either of these theories?

Many thanks.
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CelticJuggler · 30/03/2014 17:24

I can discount both of those theories - was the first thing I checked. I can also confirm the "keep me logged in" is checked.

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LegoCaltrops · 30/03/2014 17:29

Hi this is also happening to me. I'm on Samsung Galaxy Tab, tablet, runs on android. I don't use the App. I do make sure the 'keep me logged in' thing is ticked, but it continually logs me out Iif I open a second tab or lock the tablet for more than a couple of minutes, even if I don't minimise the web browser. I think it's been happening about a week.

As far as I know I've not changed my security settings. (Luddite)

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KateSMumsnet · 02/04/2014 10:59

Curiouser and curiouser. Is anyone else having this problem?

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TheOneWithTheNicestSmile · 03/04/2014 00:09

I'm getting logged out on iPhone (using Safari, not the app)

What is private mode? Where would I look to see if I've set it?

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TheOneWithTheNicestSmile · 03/04/2014 11:05

Back on PC now & I was logged out on that as well (Windows 7)

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TheOneWithTheNicestSmile · 03/04/2014 11:07

(& I have 'keep me logged in' ticked on both)

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TheOneWithTheNicestSmile · 03/04/2014 11:08

oh, PC browser is Firefox, sorry!

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RowanMumsnet · 03/04/2014 11:30

Hmm thank you and sorry about this

Anyone else?

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slug · 03/04/2014 12:07

I keep getting logged out of the app on the iphone. It doesn't happen all the time though.

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RowanMumsnet · 04/04/2014 15:35

Thank you

Really sorry about the non-progress here - to be honest we're a bit baffled. Please keep posting if it's happening to you, and let us know which version of the site you're using (desktop site, mobile site or app), which browser (Chrome, Firefox, IE, Safari etc) and which OS (Windows, Android, iOS and so on) - we're trying to see if we can spot a pattern!

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TheOneWithTheNicestSmile · 04/04/2014 15:44

Well touch wood it has stopped for me! (On both devices)

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RowanMumsnet · 04/04/2014 16:21

Oh good!

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TheOneWithTheNicestSmile · 05/04/2014 19:04

Shouldn't have said that - just got logged out on phone again Confused

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Glossolalias · 05/04/2014 21:55

It's happening to me too - I've given up logging back in half the time

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TheOneWithTheNicestSmile · 05/04/2014 22:41

and when I came back to the PC I was logged out on that again too

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DawnMumsnet · 05/04/2014 23:06

Hi there,

Just letting you know that we're still listening, and still trying to sort this for you.

Please bear with us!

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Glossolalias · 05/04/2014 23:11

Forgot to mention it's on safari on ipad and on the app on my phone

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TheOneWithTheNicestSmile · 05/04/2014 23:13

just checked ipad (safari) & of course I'm logged out there too Grin

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CarolineKnappShappey · 05/04/2014 23:17

Yep, me too. iPad and iPhone on Safari

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KateSMumsnet · 07/04/2014 16:17

Thanks folks - could we ask which version of iOS you're all using?

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TheOneWithTheNicestSmile · 07/04/2014 16:56

Mine is 7.1 on iPhone (5s) - which is still logged in today

7.0.6 on iPad (16GB mini) where I'm logged out again!

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Glossolalias · 07/04/2014 21:32

iPad 7.0.4

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