This topic is for feedback on Mumsnet product tests. If you'd like test a product on Mumsnet please mail insight@mumsnet.com.

Mobile by Sainsbury's feedback thread - £100 voucher to be won NOW CLOSED

(86 Posts)
AngelieMumsnet (MNHQ) Wed 14-Aug-13 15:01:51

This thread is for the 30 MNers trying out the new Mobile by Sainsbury's service.

Below are the questions we'd like testers to answer but please feel free to add your own comments too.

- How do you find the signal coverage? Is it reliable? Have you had any issues with this?
- How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service?
- Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not?
- How have you found the Mobile by Sainsbury's customer care?
- If it came up in conversation, would you recommend this network to your friends or not?
- Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not?


Everyone who was part of the test and who adds their feedback will be entered into a prize draw where one winner will get a £100 Sainsbury's voucher as a thank you.

Thanks,

MNHQ

*Thank you for letting us take part, we've really enjoyed it!

We had the basic Samsung E1190, which has calls and texts and a handy torch setting! It was functional and did what it needed to - but I do feel that we couldn't explore the service fully with regard to internet/mobile web access. It is, however, perfect for DS as he has his internet needs covered by his ipod!*

- How do you find the signal coverage? Is it reliable? Have you had any issues with this?

We found the signal coverage good, as good as my vodafone signal (but they are pretty much the same aren't they?) Sadly the handset didn't have 3G at all, so when I could still use my vodafone signal using a signal booster, my DS had no signal at all on his phone for nearly a week in a rural area

- How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service?

My DS, age 13 has been using it - he has been enjoying texting people and ringing family members.

- Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not?

It makes it a lot more desirable, as I'm an avid nectar collector!

- How have you found the Mobile by Sainsbury's customer care?

Very good indeed, DS managed to lock the handset - so I had to call for a PUK code. Then he managed to lock it again while I was still chatting to the customer service guy!

- If it came up in conversation, would you recommend this network to your friends or not?

I think so, although I haven't been able to test the internet connection due to handset restrictions - and I wouldn't recommend it to any of my friends who need to use a signal booster. We're in rural Northumberland so there are quite a few who rely on this

- Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not?

It is good value, I do think that an extra bundle aimed purely at those without internet phones would be good. Or even just a bundle of texts, say 500 and 100 minutes alone for a fiver. A pocket money bundle or something.

- How do you find the signal coverage? Is it reliable? Have you had any issues with this?

Signal coverage was good in the house much better than my current provider. Reliable and always seemed quite strong.

- How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service?
I let DS use the handset as it was very very basic so could not use it for my personal needs. Had no issues with the Sainsburys service for the basic handset but could not comment on data usage/internet etc which is a shame as I use my phone for a lot of that and would have liked to know if that lived up to the same standard to consider changing over.

- Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not? Not really for me personally.

- How have you found the Mobile by Sainsbury's customer care?
Had no issues with customer care, easy enough to set up system.

- If it came up in conversation, would you recommend this network to your friends or not?
I might do for younger children but think once you hit teens then no or not with handset we had so cant comment on other services other than basic text and call.

- Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not?
Phone call was good and clear and no issues with text.
Cant comment on data

Trigglesx Sat 31-Aug-13 21:49:06

Signal/coverage still seeming quite good - our house can be a bit of a grey spot, and it still brings up signal pretty well. Still doing alright.

AngelieMumsnet (MNHQ) Tue 03-Sep-13 09:52:17

Paperview has been having some technical difficulties, so I'm posting her feedback below:

"- How do you find the signal coverage? Is it reliable? Have you had any issues with this?

The signal has been fine wherever I have been. The same as my usual mobile which is O2

- How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service?

Myself and my 10 year old have been using the mobile. It's been a little tricky to get a proper idea of what sainsburys mobile is compared to other networks because of the limitations of the handset we received. There are an awful lot of texts sent from the service which are a pain and would definitely be something I mention to anyone else asking about the service.

- Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not?

Yes it is certainly a positive.

- How have you found the Mobile by Sainsbury's customer care?

Other than the abundance of text messages that I stopped reading after four days, I have no experience of their customer car.

- If it came up in conversation, would you recommend this network to your friends or not?

No I don't think so. For me the signal is the same as my usual O2 phone and I don't get randomly texted by them.

- Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not?

I cannot answer this question fully due to the limitations of the handset supplied.
On paper the bundle does look very good especially if you were considered it for your child."

Groovee Tue 10-Sep-13 08:03:49

I did my first top up using the top up card we received in the box. Easy to register the card. The guy in sainsbury's was a bit confused as to topping up a sainsbury's phone. I told him to do it how he did every other one. Got my double points. The top up took a while to come through to the phone and I had maybe thought they would text to say you'd topped up but they didn't.

I'm still a bit confused, does the bundle run out at 23.59 on the 10th or will it run out around the time I added the bundle? Not sure when I should be re adding the bundle for ds.

I've just spoken to the Sainsburys mobile helpline as I needed to find out how to top up if I dont have the phone with me. Just wanted to say the 2 people I spoke to were fab, knew exactly what they were doing and were just lovely smile

Groovee The man I just spoke to said the bundle will run out around the same time that you first activated it, you will receive a text from them telling you it's about to or has just ran out.

Fillybuster Wed 11-Sep-13 14:33:34

I've topped up today as my bundle expired this morning. I like the helpful text that let me know it had finished - nice touch.

Lovely girl on customer service explained that you can top up in advance and 'queue up' a bundle, so that it kicks in automatically when the previous one expires. Hopefully that's true - I will give it a go next month if I'm still happy with the service and see if it actually works that way.

Once again, thank you to MN and Sainsbo's for including me in this trial smile

Groovee Wed 11-Sep-13 15:21:39

Oooh how does a queue up bundle work? May be off to look at the website again.

I activated ds's bundle this morning. He's been doing my head in to work out when it would expire. Need to remember the 10th of October as the child tells me nothing.

AngelieMumsnet (MNHQ) Thu 12-Sep-13 10:05:39

Thanks for all your comments everyone! The winner of the prize draw is WhoeverHeardOfAWormskinRug - I'll PM you for your details shortly smile

smile Thank you!

Groovee Thu 12-Sep-13 11:25:52

Well done Whoever xx

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