We bought a car for £2900 in June. On the way home from the dealership the cars break light was flashing and bleeping madly - it was evident there was a big problem. DH pulled over and called them from the side of the road and they were apologetic and said to take it into a local (the dealership was other side of London and we live in Kent) garage and then send them the invoice - they were sure it was just something small.
Anyway, the garage said it was a massive computer fault and would need a very expensive new part which cost about £2k and that the car wasn't worth repairing.
We contacted the dealership and they shouted abuse at me, then hung up and never answered any more of our calls.
We contacted trading standards/citizens advice and they advised us to send a series of letters giving 28 days notice that we would start legal proceedings. In all 4 letters were advised to be sent. None were acknowledged and were returned (recorded deliveries).
We proceeded with a court claim after advice from trading standards that we could show that we had done all in our power to resolve this.
We now have had a letter from the dealership acknowledging our claim but saying they have added LTD to their company name and became incorporated subsequent to our purchase (on the day after our first letter was received) and therefore 'have nothing whatsoever to do with the claim'.
Is this right? Can they do this? I am so cross that the advice we had has actually helped them. :(
Please or to access all these features
Please
or
to access all these features
Mumsnet has not checked the qualifications of anyone posting here. If you have any legal concerns we suggest you consult a solicitor.
Legal matters
Car dealership changed company name and are now saying not liable.
87 replies
MrsKoala · 10/01/2015 18:34
OP posts:
Newsletters you might like
babybarrister ·
12/01/2015 17:03
This reply has been deleted
Message withdrawn at poster's request.
Please create an account
To comment on this thread you need to create a Mumsnet account.