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Seller has added a 'seller charge' onto the total of the item I won.

(57 Posts)
WeAreEternal Sun 01-Sep-13 17:41:09

I bid on an item that ended last night in the early hours.
I went online this morning and found that I had won the item for £14.80 plus £5.40 postage.

I clicked pay now and went to the invoice/payment/basket page and it said:

Subtotal. £14.80
Shipping. £5.40
Seller charge £15.00
------------------------------
Order total. £ 35.20

I don't understand what the seller charge is.
It is mentioned nowhere on the auction listing.
There is no way to remove this charge.

I have contacted the seller but not received a response yet.

Does anyone have any ideas?

ThedementedPenguin Sun 01-Sep-13 17:43:14

That is ridiculous. There is no way they can just add a seller charge.

Seems like they didn't get what they wanted and this is to boost the price.

Rooners Sun 01-Sep-13 17:45:19

Was it abroad? Could it be customs charges?

Particularly US listings seem to have these sometimes.

Rooners Sun 01-Sep-13 17:45:49

Can you maybe link to the listing? Only if you feel comfortable doing so obvs.

noisytoys Sun 01-Sep-13 17:46:32

That is ridiculous I would cancel the listing and report them.

WeAreEternal Sun 01-Sep-13 17:53:08

It's a uk listing (the item is located in Kent)

It's only a pair of shoes, not designer, just high street ones, but they are sold out on the shops website and in my local store in my size.

ThedementedPenguin Sun 01-Sep-13 17:54:44

Maybe give them a day to reply. Could be an honest mistake. However no way would I be paying that.

Really hope seller gets back to you soon and it is a mistake.

Rooners Sun 01-Sep-13 17:56:50

Well then that is really bloody odd.

I hope you get to the bottom of it. It's not a legitimate charge.

Cloudkitten Sun 01-Sep-13 18:03:17

Never heard of that one! shock like Rooners said, it's not a legitimate charge - sales would collapse all the time if sellers could add any old random figure onto the invoice after the deal was struck!! TBH I am highly suprised there is even the function to do this from the seller's screen. I would contact Ebay too and ask them. I have found customer service to be very helpful in the past.

trikken Sun 01-Sep-13 18:06:23

I've never heard of that one either! Very odd..

lottieandmia Sun 01-Sep-13 18:06:47

Sounds like they are trying it on - don't pay it! I am sure I read in ebay rules that sellers are not allowed to add on any extra charges.

HormonalHousewife Sun 01-Sep-13 18:08:00

It would be great wouldn't it if we could all just add on a figure to inflate the sale price ?

Like others say, I have never seen this before. It's not a eBay policy.

Let us know how you get on.

Cremolafoam Sun 01-Sep-13 18:08:25

Is it for shipping insurance ? I wonder.
FGS don't pay anything until eBay / the seller explainsshock it.

FannyMcNally Sun 01-Sep-13 18:10:21

Maybe the automated invoice has been set up wrongly. The £15.00 might be the price seller has to declare to Ebay to pay fees on? Agree, completely wrong and I'm sure the seller will agree.

WeAreEternal Sun 01-Sep-13 19:51:42

So I contacted eBay CS, apparently a seller can add on additional charges, this option is there so that sellers can change postage charges, to offer combined postage discount, or a faster postage option, for example, or add charges for extras such as postal insurance or gift wrapping or extra items.
The example the CS agent used was someone selling reconditioned laptops could offer "for an extra £10 the memory can be upgraded to Xgb's" and this is where they would add on the extra £10 if the buyer wanted the upgraded memory.

But the CS agent couldn't see any reason why the seller would have added any charges onto my item.

The 'description' in the listing just said the brand of shoes, that they were brand new in the box, the size and that she bought them online but the didn't fit so have never been worn.

The CS person said to wait and see what the seller says.

GhostsInSnow Sun 01-Sep-13 21:30:26

Can you not pay the listing total with P+P and knock off the 'seller charge'?

lljkk Mon 02-Sep-13 08:01:39

I thought that buyers could edit the invoice, too, tbh. I am pretty sure OP can just delete the seller charge. and then pay the invoice she wants to pay.

LilyBossom Mon 02-Sep-13 08:18:56

no the buyer can't change the invoice if the seller has removed that option.

The CS person seems rubbish - the seller cannot just add £15 and get away with it, that is ridiculous. This isn't a legitimate charge is it?

SoupDragon Mon 02-Sep-13 08:27:09

The CS person seems rubbish

No they don't - they explained why the option was there and when it may be used and then said they could see no reason it had been added in this case. They then advised waiting to see what the seller says. How is that rubbish?

lljkk Mon 02-Sep-13 08:33:07

LilyB has to be the toughest Ebayer I ever 'met'.
I suggest to OP to post this query on the Ebay.co.uk discussion boards, too (Buyer central). They will give clear advice about what procedures OP can best follow if Seller doesn't realise their mistake.

shock blimey!

i will be double checking then checking again when i buy stuff if sellers can do this confused

Cremolafoam Mon 02-Sep-13 17:07:59

Any news OP?

nickstmoritz Mon 02-Sep-13 17:37:21

I have never come across this one in many years of ebaying. I would contact the seller to politely check if there has been a mistake and see what happens. If they have definitely added £15 and it is not a mistake then tell them you will be checking with ebay how you stand on the transaction. Don't pay it under any circumstances. I am certain you would find ebay were on your side. BTW what does the seller's feedback look like? have they done this before? Totally absurd. Tell us what happens please and good luck, hope it is just a silly mistake on seller's part.

lljkk Mon 02-Sep-13 20:11:52

I have heard of buyers editing invoices to take postage charges off, so it doesn't surprise me. Hope OP updates soon.

ArabellaBeaumaris Mon 02-Sep-13 20:14:27

Intrigued.

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