To ask you to tell me your ridiculous supermarket home delivery substitutions?

(142 Posts)
midori1999 Mon 06-Aug-12 20:13:50

Maybe it serves me right for using Asda... grin

My grocery shopping came this morning and after a disaster with substitutions last time I checked the list thoroughly this time. (this is only the second time I've ordered from them).

I asked for a Medium sliced white loaf and I got a thick sliced wholemeal loaf. hmm I had to keep it really as I had virtually no bread left.

Then when the driver had gone I realised that the 'dr. Oetker regal ice' (as written on the list) that was the substitution for 'asda ready to roll white icing' was in fact chocolate flavoured/coloured icing.

Fair enough, Asda refunded me right away and have said that they will speak to the person responsible in order to try and improve the service, but surely anyone with a tiny bit of sense would realise these two substitutions are nothing like the product ordered?!

A friend has now told me she got sent size 2 nappies instead of the size 4 she'd ordered. confused

Has anyone else had anything even more ridiculous?

PetaO Mon 06-Aug-12 20:19:14

Bay leaves instead of basil, and herrings instead of salmon...

I've also had them tell me that there were no mushrooms of any sort in the whole of reading Tesco...

Many more baffling ones, but am feeding ds!

Chelly71 Mon 06-Aug-12 20:21:26

Hair conditioner instead of fabric conditioner. And screw in rather than bayonet light bulbs. confused

I always feel left out on these threads - Asda always substitute well for me! I want a silly substitution - it might entertain me during the horrible task of putting away shopping

waitingforgodot Mon 06-Aug-12 20:22:05

the funniest one I heard about was Tampax being substituted with a twix.

lentilweavinghippy Mon 06-Aug-12 20:22:17

I frequently get stuff with meat in as a substitute for vegetarian products.

And you were lucky with the bread - I once had 'no substitute available' for the (bog standard wholemeal) bread I ordered. Nope, no bread at all, in the whole of tescos.hmm

FantabulousFryingPan Mon 06-Aug-12 20:22:18

Lemongrass instead of bay leaves.

My parents got onions instead of oranges!

Moxxie Mon 06-Aug-12 20:23:31

Size 6 instead of size 3 nappies, on a day when I was down to my last 2 nappies and it was pouring with rain...

After a few other ridiculous substitutions (a coconut is not the same as coconut milk!) I've set my default preference to no substitutions and only put in other options if I desperately need them to deliver something.

MarathonRunnersPukeCatcher Mon 06-Aug-12 20:23:54

I got scone mix instead of pizza base mix confused

nankypeevy Mon 06-Aug-12 20:24:20

I once got a single mushroom in a carrier bag.

I wanted a punnet of mushrooms. Must have pressed the wrong button - but, purrrleeeaaaase! Who'd order a solitary mushroom?

I assumed the packer was needing a coffee. Or a laugh.

One effing mushroom. And, a wee one at that.

GhostShip Mon 06-Aug-12 20:25:31

Women's sensitive skin Venus shaving foam - men's gillette

Liquid foundation in Ivory - Dream Matte Mousse in TAN confused

Chilli peppers - garlic cloves

GhostShip Mon 06-Aug-12 20:26:08

I read about a woman ordering tampons and got given cotton buds instead hahah

NumericalMum Mon 06-Aug-12 20:26:36

Chipolata sausages for a gammon on 23rd December by Tesco :-/ Ocado and Waitrose are much better, although last week got sent two mops (ordered one) and they forgot a whole bag of frozen food.

emsyj Mon 06-Aug-12 20:26:47

Asda sent me laundry tablets instead of powder - but the box didn't come with a net and you can't put them in the drawer, so they were useless. Five years later, they are still in the cupboard under the sink (and we've moved house twice since then). <still bitter>

Ocado <gasp - Ocado!> who, admittedly, are generally excellent in every way and very rarely send substitutions at all, once sent me a single luxury chocolate mousse instead of a 6 pack of budget cheap chocolate mousse. I sent them an email pointing out that the two weren't really comparable and they refunded me. I still ate the single luxury chocolate mousse tho.

We also once received a delivery from Asda that came in a black cab due to a problem with the van. The cab driver brought it in using 5 huge plastic crates, which I think are still at our old flat in London as Asda refused to collect them and the cab driver wouldn't take them with him. They were enormous and very heavy (you know the things, that they display fruit & veg in at the supermarket) so we couldn't dispose of them and so we abandoned them when we moved. Apologies to the person who moved in to our flat to find the utility room entirely filled with giant plastic crates.

EclecticShock Mon 06-Aug-12 20:27:10

I've been subbed the wrong size nappies too. Plus Philadelphia rather than halloumi and saline solution rather than all in one lens solution.

KellyElly Mon 06-Aug-12 20:27:33

I click the no substitutes field on pretty much everything for this very reason smile

rookiemater Mon 06-Aug-12 20:28:06

Mint sauce for cranberry sauce on Christmas Eve shock

Jaffacakeeater Mon 06-Aug-12 20:28:37

No substitution for........washing powder! What??? Not ANY washing powder/tablets/liquitabs in the entire store???

DuckingHell Mon 06-Aug-12 20:29:30

Yoghurts for cheese hmm

DumSpiroSpero Mon 06-Aug-12 20:29:48

Sweet shortcrust pastry instead of plain. Not too horrendous but not much cop for making a steak pie with!

prettypurpledaisy Mon 06-Aug-12 20:29:53

Asda sent me cherry blossom shoe polish instead of cherry blossom fabric conditioner. My favourite though was Tesco that stated 'no substitution available' for a bottle of white wine smile

freddiefrog Mon 06-Aug-12 20:30:20

I think they have a competition in our local store to see who can come up with the silliest substitution

In the past I've had

A bottle of wine instead of white wine vinegar
A pack of 9 Andrex toilet rolls instead of Plenty kitchen roll
Union Flag cake cases instead of a cake board
4 bags of caster sugar instead of 4 large boxes of icing sugar (on top of the 2 bags I'd actually ordered)

And my favourite, a real pomegranate instead of the Alberto Balsam pomegranate scented conditioner

OlivesTorchStreak Mon 06-Aug-12 20:30:25

Pmsl at Nanky's wee mushroom. All alone. grin Which lucky member of the family got to eat it while the others looked on?

LubileeJubileeJayde Mon 06-Aug-12 20:30:34

Ill never forget the time when my "beef tomato" was substituted with a 4 pack of baking potatoes confused...

Worst part was - they forgot to deliver the substitution anyway!

I've also had baby milk substituted with a completely different brand rather than stage 2 / 3 for example.

Naoko Mon 06-Aug-12 20:31:01

I've never had any weird substitutions, but Sainsbury's did bring me 5kg of bananas for no adequately explained reason. I had ordered 5 bananas, which were also there, in a separate bag.

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