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NOW CLOSED Take a look at E.ON's new energy tariff quote & comparison tool and give your feedback to be in with a chance of winning a £500 John Lewis voucher

(169 Posts)
TheOtherHelenMumsnet (MNHQ) Mon 22-Oct-12 11:20:54

E.ON are trying to make it easier for customers shopping around for a new energy tariff by reducing the number of tariffs it offers to no more than five for customers to choose from. The new tariffs are designed to be simpler and easier to compare with E.ON's new online tool.

Here's what E.ON says about it: "We know that choosing the right energy tariff can be daunting, so we've simplified our tariffs and launched a new online tool to help make choosing our best deal quick and easy to do in just a couple of minutes."

E.ON would like you to visit their page on MN for more info on the tool, follow the link to enter your details and see what deals you're offered. They'd then like you to come back to this thread to give your feedback on the following:

~ how you found the comparison tool to use
~ what the deals on offer were like e.g. how much you would paying and what rewards you could get

Everyone who visits the tool and then adds their feedback here will be entered into a prize draw to win a £500 John Lewis voucher.

Thanks and good luck with the prize draw
MNHQ

ProjectSurveyNUBS Thu 15-Aug-13 19:52:06

Message deleted by Mumsnet for breaking our Talk Guidelines. Replies may also be deleted.

shockgrinshock

Oh my god, that is amazing!!! Christmas sorted!

shock

TheOtherHelenMumsnet (MNHQ) Tue 30-Oct-12 16:05:30

Thanks all for posting your comments on here - we've passed them all on to E.ON, who are very grateful for the feedback.

I'm pleased to announce that the winner of the prize draw is...

EnglishGirlApproximately

Congratulations - a £500 John Lewis voucher is yours! I'll PM you to get your details.

egdeh Tue 30-Oct-12 14:20:16

It is very easy to use, but I don't find the online comparison sites particularly difficult either, so not sure why I'd use an Eon only one. We've just moved away from Eon as they wanted to increase our direct debit to something around £40 more than we have found with another supplier, plus our prices are fixed for a year. The tool is helpful, but it wouldn't bring me back to Eon unless the deal was the best one. I also find throwing in tesco rewards, cashback etc is just window dressing, just bring prices down a bit and make it simple.

Tincletoes Mon 29-Oct-12 22:17:35

I found the tool v easy to use. I have no loyalty to my current supplier and often check to see if I could be on a better deal. I agree with earlier posts though that I'd tend to use uswitch first rather than go direct through eon!

I like the club card point and all things being equal, this would be a clincher. But it would only be in that situation , all other things being equal.

milkymonkey Mon 29-Oct-12 21:40:27

Simple enough to go through and very quick which I liked. But the sticking point for me is getting my actual usage from my current supplier and imputting it for an accurate estimate. Looks a pretty good rate for average use, I like the idea of earning Clubcard points and found the customer service very good when previously with Eon. Would also really need to look at their best fixed deal as I doubt energy prices are going anywhere other than up and what looks like the cheapest offering now could be a lot less attractive in future months!

I found it very easy to use, and i didn't have to hunt out data

The tariffs were all much more than i pay now, which was gratifying but suggests we just use less energy than estimated. and i'm not really convinced that switching between companies makes much difference as they all put up prices one after the other anyway

TheRealMBJ Mon 29-Oct-12 14:24:25

I found the tool simple and easy to use. Certainly simpler than the other comparison sites I used 2 weeks ago in order to switch energy supply.

I have no interest in rewards either as offering them to any customers bumps up every one else's tariffs.

Prices are comparable with other suppliers BUT I do think that the practice of energy suppliers offering various different tariffs is just a way to ensure that the majority of customers are on the most expensive tariff they can possibly manage. One tariff per company would be much more transparent.

iwantavuvezela Mon 29-Oct-12 14:13:56

how you found the comparison tool to use

I found it very easy to use. Luckily I had just received my payment details from the supplier I use, so was able to use that information, as well as the notification of increase. This helped me make sense of the offers, comparatively to what I am currently paying / and what I will be paying. In fairness there was only about £100 difference between the plans - however I could think about switching, and might look at the tool a bit more. I liked how easy it was to input; the plans that came up side by side.

what the deals on offer were like e.g. how much you would paying and what rewards you could get

I was not that worried about deals/offers - i looked at the bottom line on the yearly quoted price, and was more itnerested to see the length of time it lasted for; if it was fixed etc. I am not really into "rewards" as such, but more understanding my monthly and projected yearly costs.

I have often thought that I should compare what we are paying, so I enjoyed doing this. I will think about chancing, but will read up a bit more first before doing that.

aJumpedUpPantryGhoul Mon 29-Oct-12 14:12:31

I'm using Firefox on a very slow connection and it accepts my details, confirms my address but them just brings up a blank page which doesn't load

FreckledLeopard Sun 28-Oct-12 23:24:42

I like the fact that there are 5 clear options and I especially like the link with Tesco Clubcard (I use Clubcard lots and try to maximise point collecting when I can).

I suppose, though, that I don't feel that there's much difference in price between any of the main suppliers and so tend to stick with the one I'm used to. There seems to be a distinct lack of competition in the energy markets and they all seem as expensive as each other sad

Gigaflops Sun 28-Oct-12 17:41:26

Well - that was interesting! Tried it, loved it, so easy to use and I've now switched to their fixed tariff... Thanks for the hint!

FYI, I've used uswitch and they weren't great , so it's lovely that an energy supplier is trying to clarify all those tariffs out there!

Tyranasaurus Sun 28-Oct-12 15:41:50

Easy to use. didn't feel comfortable entering my address and am concerned it may lead to salesmen/post. would need more details on how it's calculated

Jcee Sun 28-Oct-12 14:26:05

I thought it was easy to use and I liked I didn't have to dig around for reams of info to answer the questions although I did guess at whether we are low/medium/high energy users as I have no idea, which I'm sure would have an impact on what I would end up paying overall.

I don't really care about rewards or gifts, I'd much prefer true and honest pricing which is transparent and easy to understand rather than some loyalty scheme subsidising the overall price as a sweetener.

Would I use it? I doubt it as if i was looking for a new energy comany (im not as we've just moved house and changed supplier) then I'd prefer to compare different energy companies using something like uswitch or money supermarket rather than looking at a single company offer.

Biggem Sun 28-Oct-12 11:00:35

After announcing 10.8% increases, the highest so far?! No thanks!
angry

NormaStanleyFletcher Sun 28-Oct-12 11:00:09

I like the fact there are only 5 tariffs. It was clear and easy to use. I think that all of their quotes are more than we are paying now. I thought for a while I wouldn't be able to see the cost per unit, but you can access it right at the end.

I would probably go to a site such as USwitch though, so that I could see all of the different tariffs from all the providers.

PepeLePew Sun 28-Oct-12 09:18:33

I am a big supporter of fewer and clearer energy tariffs. My current provider has dozens and they are all named in a cryptic and ridiculous fashion. This is a useful way of presenting the information about E.ON's tariff and I liked the tool for what it was, but given it is just as easy to change between providers as it is to change between tariffs, in my experience, I would stick with an online comparison site in the future.

SandWitch Sun 28-Oct-12 00:06:45

The tool was easy to use, and if I was going to go through all of the individual energy providers to find the best deal, then this would have been one of the more simple ones.

However, I just don't understand why people would not use a mass comparison site like USwitch to compare the various companies.

I'm not all that impressed with rewards generally, but if quotes from several energy suppliers were a similar amount, I might then look at any 'extras' on offer - Tesco Club Card points are better than most because the points can be used for a variety of things.

I don't agree with the Govt about much, but I do like the idea of energy companies being honest with their customers about if they are on the best deal.

As someone else said above, I wouldn't use a company's tool, I'd always use a comparison site.

Found it a bit confusing when arriving at the page in the MN link. Didn't seem obvious where to go or what to do. I wondered how you could give me 5 (what looked like) quotes down the left hand side when you knew nothing about me. Not realising it was your 5 plans. It wasn't immediately obvious where to put your address details in for a quote.

I liked that the quote tool was really quick and easy to fill in. I used the 'medium' use rather than my own meter readings which was a bit pointless really as I have no idea how much I'd pay a year. What I really wanted was those annual prices as a monthly direct debit, which took a little while to spot where to change it. I know how much that is currently so would have been easy to see if it was vastly different. That would encourage me to go back and put my actual usage into the tool. I'd selected I wanted to pay by direct debit in the tool so would have been good if it had then updated the quote to be by month rather than annual.

The rewards weren't really a thing for me. I don't use Tesco so wasn't interested in those, but it took me ages to realise it was either money off your bill or rewards with Tesco, not both. When looking at the plans there was an annual reward off my bill and then a bigger amount as a discount. What's that about?

I didn't find it easy to work out what was the difference between the plans. We like to buy green energy and that doesn't seem to be an option. Would have liked to have the plans lined up side by side.

BoysAndGhouls Sat 27-Oct-12 23:46:47

I found it easy to use, but didn't really offer up any detail in how much I might use other than low, average or high so I weren't to convinced by the price.

I also wouldn't use a company's own tool either, I'd use a comparison site.
Also weren't impressed by "rewards" whatever that means, just lower the price please.

nikcname Sat 27-Oct-12 23:46:01

Paying npower about the same so not really bothered. However the last line 'I accept my quote is based on Ofgen averages and understand that my actual useage may differ from this estimation' means that the company has a huge get out clause. At least with npower I know what my bill is likely to be. Reduction would have to be a lot (and not in Tesco vouchers) to make it worth my time and the risk.

Ghouljamaflip Sat 27-Oct-12 22:35:43

Found the site easy to use - the rates they offered seem to be in the region of most of the other suppliers. We have just switched so have been looking for a while. However they didn't come anywhere close to the quote we went with.

One point - I would be more interested in a cheaper tariff rather than rewards or vouchers.

poorbuthappy Sat 27-Oct-12 22:26:35

It doesn't matter which tariff I click on it doesn't add up to what I pay per month.

The tariffs should be the same. It's alkyl the same company. Did you try southern elec?

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