This thread is for the Mumsnetters who are testing energy switching service Flipper.
Here’s what Flipper has to say: “Flipper is a fantastic new service which we think is perfect for Mumsnetters. Flipper is NOT price comparison, we are your personal energy expert. All the work is done on your behalf, no looking at pesky bills, figuring out your usage or which deal is the best for you. We take everything into account when calculating savings (incl exit fees) and we even manage the switch process and confirm it for you. We then run quarterly checks to make sure you are kept on the best deal. Flipper is 100% independent, we take NO commission from energy companies and we only work for our members, ensuring our Flippers are always kept on the best deal. No fuss, no confusion - just savings”
If you have began your testing of Flipper later and would like to give feedback on the your initial experience with the sign up process, please answer the below questions:
1. How did you find the sign up process? Did you understand Flipper’s instructions?
2. Did you find the FAQ helpful? Did you feel that it answered the questions you had sufficiently?
3. Are you clear on what will happen post sign up? Please describe what the next steps are for you.
4. If you used Flipper’s customer care team, did you find them helpful? Did they respond to you in a timely manner?
5. Is there anything more you feel could have been done for you?
If you've now completed your testing of Flipper and have had your service switched, we'd like you to answer the below questions:
1. How satisfied are you with the estimated savings you will make on your energy bills with Flipper?
2. How well do you feel Flipper handled your energy switch?
3. How easy was the process for you – from signing up, to switch completion?
4. Were you happy with Flipper’s communication and customer care throughout the process?
5. Would you be comfortable having Flipper manage your energy on an ongoing basis?
6. How would you compare switching your energy with Flipper to switching with price comparison sites?
7. What would you say is the best thing about Flipper?
8. Would you recommend Flipper to family or friends?
All those to give the required feedback will be entered into a prize draw where one MNer will win a £300 voucher for a store of their choice (from a list).
Thanks, and good luck with the prize draw!
MNHQ
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Flipper energy switching feedback thread - £300 voucher to be won NOW CLOSED
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JustineBMumsnet · 29/07/2016 15:11
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