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Considering changing your mobile contract to the new Shared Plan from EE? You could get free handsets for the family and 40% off your bill here! NOW CLOSED

(77 Posts)

MNHQ have commented on this thread. Read here.

MichelleMumsnet (MNHQ) Mon 30-Sep-13 09:33:19

To celebrate the launch of Shared 4GEE Plans from EE we're now on the lookout for 10 MNers and their families to try out the new Shared 4GEE Plans and to add feedback on it on MN.

EE say: "We're always working on new ways to give you great technology at great value which is why we've launched a totally new type of plan, Shared 4GEE Plans. You can share a 4GEE plan with up to four friends or family members or even with your own tablet and laptop. Everyone gets unlimited minutes and texts and loads of shareable data on just one simple bill. This makes managing your families devices easy and can save you a packet!"

Specifically, EE are looking for people who:
-Are over 18
-Are currently considering changing to the Shared Plan from EE (have looking into it and decided its right for you)
-Have just finished or are nearing the end of your current pay monthly contract. Please note, providers may charge you for terminating your contract early.
-Have children whose mobile phone bill is paid for by you. (If your children/ child has a pay monthly phone, they will need to have finished or be near the end of their contract).
-Are based in the UK and live in a 4GEE area (as the plan includes superfast 4G data) check if you're in a 4GEE area here

What the project involves

If you're selected to take part you will

-Need to visit your local EE store with your family members who will be on the Shared 4GEE Plan so everyone can choose the handset of their choice and get personally set up on the Shared 4GEE Plan by an EE expert.
-You'll then be required to try out the plan for three months and add your feedback to a thread on MN (approximately once a month.)

With regards to paying for the contract participants will:
-Need to pay the full amount for the first 3 months
-After the 3 months period testers will continue with the contract with an exclusive discount of 40% for the remaining 21 months.

So, to summarise, each of the 10 selected testers and their families will receive a free handset of their choice (including HTCs smart phones) as well as 40% off their bill for 21 months.

If this sounds right up your street and you meet the criteria above please add your details here and we'll be in touch with those shortlisted in the next couple of weeks.

Please note those shortlisted to take part will need to have a credit check to see if theyre eligible to take part.
Please see here for the full terms and conditions for this promotion. Please only sign up if you're happy and fully understand the T&Cs.

Thanks - please ask any questions below and we'll come back to you soonest.

MNHQ

MaxineQuordlepleen Tue 01-Oct-13 21:26:25

Same here, can never get through to DP now he's on EE and takes several hours to get a text. Sharing plan sounds great in theory...

shaztwins1 Tue 01-Oct-13 22:52:15

id love to do it im with EE no probs here but hubs is away with forces til next april & twinnies are far too young for smartphones shame really it would have been ideal

stephgr Wed 02-Oct-13 00:58:29

I wouldn't recommend EE to anyone. I switched from Orange to EE a few months ago and ever since on most days I haven't been able to make or receive calls. I'm in a 4G area in central London. I have wasted hours trying to get some assistance from EE who throughout the summer denied there were any problems with the network. It was a real revelation when I saw the Watchdog report 2 weeks ago which exposed EE and how they have deceived thousands of customers like me pretending there are no problems when they knew all along it was because EE have been decommissioning masts. They are the most dishonest company I have ever dealt with. I am horrified that Mumsnet is allowing them to use their site. How on earth can Mumsnet want families to experience the misery which a contract with EE provides? Please look into this, Mumsnet, and please take a look at the BBC Watchdog site.

AnastasiaGrey Wed 02-Oct-13 01:36:27

The service we got in our local EE store was absolutely abysmal. I never want to go there again!

I have a contract with ee that comes to an end in February, I had massive signal problems when the switchover first happened but was provided with a signal box after we had exhausted every other avenue and now have no problems. have always found customer services helpful but totally agree that they were not truthful whatsoever about why the signal problems were happening.

OodAlpha Wed 02-Oct-13 07:27:41

Is anyone actually taking this up? Or are EE running for the hills?

Hell no. Poor DH was with Orange for years, but since the EE change happened he can't get a signal in the house any more, or in the car, or at his work...

He's always had a contract and now he's tied in. Not a happy bunny.

I'm going to show him this thread now, while singing "You are not alone".

Oh so we're not the only folk with texting problems either?

I send DH a text at 8:30 one day and he got it just after lunch. Its shit.

VivaLeThrustBadger Wed 02-Oct-13 10:44:13

I'm with ee.

No coverage at home unless I'm halfway up the stairs. They've also increased the price of my contract mid contract in twice in the last two years.

icepole Wed 02-Oct-13 19:07:29

That story is disgusting.

I can not wait to get away from this company.

Gutted actually as I was fine with Orange. Totally happy.

musicposy Wed 02-Oct-13 23:26:11

Haha you have to be joking! Read my recent thread on all the problems I have had with them. Their customer service is non existent. I've had to go as far as contacting CISAS for an address for them and even with the compliance team address and threat of action they still haven't bothered to reply. I will be taking it to CISAS after the 8 weeks is up.

It's a real shame as I've been with orange for years but can't wait to get away.

In complete contrast, DD bought a mobile from Tesco which was playing up. They replaced it, smiling, without a quibble and gave us a new guarantee. With EE when they sent me the wrong phone (I suspect deliberately) they want me to return it to them in the post at my expense and have refused to accept my request to cancel the contact even though they can't legally do this.

The one thing I would advise anyone on here is DO NOT GO WITH EE!

In fact the stupid green adverts all over the board are seriously making me want to leave mumsnet!! angry

musicposy Wed 02-Oct-13 23:34:51

If anyone wants the full story (mid contract price hikes, overcharging, no email address, a year of visiting the orange shop every month to refund the overcharging, 30 minute plus waits on the phone, rude advisors, deliberate mis-selling, refusal to accept contract cancellation, refusal to issue PAC code, cutting you off if you ask to speak to a manager, being as patronising as possible by repeating your first name over and over after every two or three words... I could go on and on) then do ask! In fact, I suggest you ask before you sign your life away with this company because believe me, it's like Hotel California, they will never let you leave.

fuckwittery Wed 02-Oct-13 23:39:19

Hilarious, wonder if anyone has actually signed up after reading the thread. Pretty crap deal anyway, some companies actually give freebies on this board you know EE, not tie ins for 2 years for a crap service!

Rules Thu 03-Oct-13 00:05:41

EE or T Mobile is now rubbish. Cant get through, cant top up mobile on line and just look at their facebook page....soooo many dissatisfied customers. I will be changing tomorrow.

Rules Thu 03-Oct-13 00:09:42

And like the others, no signal, have to walk to the end of the field to talk to anyone, calls drop of halfway through all this and im not far from the main mast. Terrible terrible service.

ThunderbumsMum Thu 03-Oct-13 00:30:56

Oh, they wouldn't let me cancel my contract either, even though I was in the cooling off period.

AnnMumsnet (MNHQ) Thu 03-Oct-13 08:21:40

Hi - thanks to everyone who has applied so far....

EE have obviously seen the thread and have asked us to post the below from them:

"We're really sorry to any customers who are experiencing problems as we upgrade our network.

There really are numerous factors that can cause a signal problem. Some are simple and quick to fix such as a minor handset fault while others can be complex and take time to resolve. But if any of you are having problems get in touch and we'll do our best to resolve your issues".

fuckwittery Thu 03-Oct-13 09:05:28

I'm still with tmobile I think, and both me and DH are about to upgrade. Is the EE network the same as T mobile now? As I get ok-ish signal (but we live in a densely populated area of the south east) but if its going to get worse if I sign up to 4G EE I won't be!

janinlondon Thu 03-Oct-13 13:13:25

I really don't think that all the EE customers in Streatham Hill have suddenly faulty handsets..........

fuzzywuzzy Thu 03-Oct-13 13:34:47

And in Dagenham lol.

If they have such a high volume of faulty handsets, they really need to change their supplier...of all the different makes of handsets they offer!

Have EE explained why they refuse to cancel contracts within the cooling off period?

Have they a perfectly reasonable explanation why they start charging for previously free services ie internet access when it's offered free with certain price plans?

Have they any idea why their customer service reps say 'I really don't care' when customers call pleading for them to fix problems that have lasted the entire duration of their mobile contract?

fuzzywuzzy Thu 03-Oct-13 13:47:02

They also do not reply to complaint letters, my friend is still waiting a week after sending her written complaint.

VivaLeThrustBadger Thu 03-Oct-13 16:50:40

I've contacted them about problems and been fobbed off. I can't believe they'd be any more interested now if I contacted them again.

VivaLeThrustBadger Thu 03-Oct-13 16:52:40

And I wouldn't believe their "40% off the bill" offer either.

Seeing as I've twice signed a contract with them and both times mid contract they've put the price up then what's not to say that they'll tie you in on this offer and after a couple of months double the price of it?

Lilyloo Thu 03-Oct-13 17:18:31

Oh dear not sure this product test is turning out the way they hoped !! Should always listen to your customers.

MrsShrek3 Thu 03-Oct-13 19:57:42

wrt the comment from EE via MNHQ, the number of people posting dissatisfaction here may well need a little more convincing than that reply. Clearly so many people sharing an opinion cannot be dismissed as an unfortunate minority, and evidently EE are not delivering acceptable levels of service atm (nor have they been doing for some time). If they listened to their customers on a forum such as this, rather than a response which roughly translates as "get in touch and we might sort it" and making feeble excuses, then they would perhaps get a better response. Maybe some investment in customer services is in order imho smile

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