To think it's not acceptable to dental receptionists to sit there loudly bitching about patients?

(139 Posts)
MrsMangelFanciedPaulRobinson Thu 09-May-13 10:57:47

I've just been to the dentist. She was running late so I had to sit in the waiting room for half an hour.

At the practice I go to, each day the receptionists phone up the people that have appointments booked the following day to check that they are still ok to attend their appointment, and to jog their memory that they've booked it. And that's what the receptionists were doing today.

One receptionist phoned someone, I heard their name as she asked for them when they answered the phone (and this is a small town, everyone know everyone else). Admittedly it was a long phone call, and the receptionist had to explain a lot about why they were calling; I think the person on the other end was perhaps hard of hearing. There was then a bit of faffing whilst the other person decided whether or not they wanted the appointment, turned out they did, and the receptionist put the phone down. I'd say the call was no longer than maybe three minutes.

The two receptionists then spent about 5 minutes bitching about this customer. The woman who had phoned them was mimicking them and was huffing and puffing about how indecisive they'd been and basically what a pain in the arse they were.

AIBU to think this isn't acceptable. We all moan about work/clients/customers at times, I know that, but to do it on a reception desk in front of other customers isn't appropriate IMO. They are both very miserable rude receptionists and it seems that they don't like customers very much.

Don't know if this makes any difference but it's a combined NHS and Private practice.

FanjoForTheMammaries Thu 09-May-13 14:06:46

I wasn't "baying"

This is persecution.

is it because I am Scottish and have glasses?

Booyhoo Thu 09-May-13 14:07:03

right now i'm going to have to read beyond page one as it appears there was a bit of commotion!

ginslinger Thu 09-May-13 14:08:19

yes Fanjo and we don't like the colour of your hair

FanjoForTheMammaries Thu 09-May-13 14:08:54

whats wrong with grey black hair? angrygrin

Loulybelle Thu 09-May-13 14:10:47

and wiping bogeys underneath the coffee table is just not on.

<happily lowers tone.

wtf happened here? shock

dammit... i missed it all! i was looking at a sporn thread reading another thread

FanjoForTheMammaries Thu 09-May-13 14:31:44

a wee troll and his (?) puppets sneaked in

Shanghaidiva Thu 09-May-13 14:41:46

Agree - rude and unprofessional.

LittleMissGerardButlerfan Thu 09-May-13 14:42:41

Ooh I missed all the excitement!

I love a good random thread! grin

Oh and OP YANBU tis very unprofessional.

maddening Thu 09-May-13 15:12:42

Dam it - should have stayed in sad

drudgewithagrudge Thu 09-May-13 16:36:25

I think we share the same dentist OP. Small town,two lady receptionists sounds very familiar.

MrsMorton Thu 09-May-13 17:26:41

You should tell thenpractice manager bcse sadly, it's not the faceless NHS that pays for them to be rude but the owner of the practice who is personally responsible for the actions of his employees, it is his private business and he deserves to know if his employees are jeopardising the professional reputation of him and his practice.

You rancid old racist or summat

loopylou6 Fri 10-May-13 10:28:01

hmm i am properly pissed off that i missed the rest of the lunacy on this thread, there where ALOT of deletions, i take it our hairy friend went even more ott?

Hopasholic Fri 10-May-13 10:49:01

I wouldn't complain.

Imagine if one of them has the same mentality as the mighty deleted one?

They could tamper with your record and next thing you'll be coming round in the dentist chair with a shiny new set of dentures grin grin grin

Am going to have 'my teeth have fallen out dreams tonight'

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