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To expect an apology -or acknowledgement at least -from Tesco

(93 Posts)
KellyMarieTunstall Sun 25-Nov-12 16:57:07

I was in our local Tesco superstore yesterday afternoon.

Naturally it was thronged but there were lots of staff milling around answering questions etc.

I went to look at the Kindles as I might get one for Christmas.I was horrified to find hard core gay porn movie playing on one of the Kindle Fires. This was on the main display on the main aisle not on the smaller on in the side aisle. I have never seen gay porn before and felt really shocked to my core.Really shaky if you know what I mean.

Not wanting to leave the machine unattended, I tried to get the attention of one of the milling staff but they were too wrapped up in a deep conversation with a customer about phones and I felt deliberately didn't catch my eye .I then hot footed it to the customer services but it was several deep with people returning items etc.

I actually hopped from foot to foot in agitation as I fully expected some young teenager to have discovered the movie by now as it was so accessible.

Finally I got a young female staff member to follow me to the kindles .She was also really shocked and ran to get another staff member.He shrugged and told her to just turn it off.She ran back and yanked the machine from its moorings( the alarm didnt even go off !) and took it away.

I was sort of shadowing her to make sure steps were taken but she nor the man acknowledged me at all .

AIBU to ask Tesco for an apology and undertaking that this sort of thing will not happen again. I am going cold with the thought that on almost any other Saturday it could have so easily have been DD (12) seeing that movie.sad

I was, and still am, pretty shocked. Please dont tell me I should accept gay porn as a normal part of a Saturday afternoon shopping experience.

HarlettOScara Mon 26-Nov-12 09:18:42

What was the picture quality like?

<misses point spectacularly>

cat Mon 26-Nov-12 09:05:49

Dawndonna - I move copies of shite magazines to the top shelves

Really? Really?

You go into the supermarket and start rearranging their magazine display.

<weeps>

I've heard it all now grin

I can't say I would be shocked to the core to find a porn film playing in Tesco but I would definitely be surprised and a bit cross if it was viewable by children.

I would want reassurance that this had been reported further up the chain. OP if I were you I would write to the store manager and perhaps copy it to the HO if you feel you need to. You may need to change your writing style a little though, as at the moment your posts sound very over-dramatic and give the (wrong, I'm sure) impression that you would have been less upset about this incident if it had been heterosexual porn.

Rooney Have you read the OP's last post? I don't think she just wanted to share her shock somehow

RooneyMara Mon 26-Nov-12 08:57:27

Do you know what. I don't think the OP really is that bothered about an 'apology' or anything else, particularly. I think she was just shocked by what she found showing on the kindle, and couldn't understand how it had been allowed to happen, and wanted to vent about it.

So she started this thread, because had she been allowed to vent a little in Tesco at the time it might have been enough bit no one in Tesco was that interested in whether she wanted an explanation or just to share a bit of disbelief.

Sometimes it's important and makes a big difference just to share these things, with someone else who saw it, and if you can't, you might feel the need to say 'OMG look what just happened' to someone else.

Which she did, but couldn't figure out how to word it so she tried to find reasons to make it into a proper post not just an OMG.

And everyone's picked apart those reasons and now it's all homophobia this and compo that and really she's done nothing wrong...this sort of pile in is so horrible, so bloody ridiculous. All because she could have worded it better.

"she was unhappy at the meh attitude of the Tesco staff"

What meh attitude??

In the OP it says
"She was also really shocked and ran to get another staff member.He shrugged and told her to just turn it off.She ran back and yanked the machine from its moorings( the alarm didnt even go off !) and took it away. "

If that's meh then I'd love to see what a non-meh reaction would be!

TempusFuckit Mon 26-Nov-12 08:28:17

I think the OP is getting an undeserved pasting too. The way I read it is that she was unhappy at the meh attitude of the Tesco staff.

No matter how the porn got there, of course it's Tesco's responsibility to make sure it doesn't happen again, even if that means the Kindles are taken off display.

EMS23 Mon 26-Nov-12 07:53:46

Why is it relevant that its gay porn? Surely just "there was a porn film on" is enough info?

MariaMandarin Mon 26-Nov-12 07:53:46

"All that is required for evil to prevail is for good men to do nothing."

Is gay porn evil then? I think we might be getting to the heart of the issue if that is your opinion.

fuzzypicklehead Mon 26-Nov-12 07:42:37

Actually, I wouldn't be chuffed if my kids were exposed to something in the Supermarket that I wouldn't allow them to watch at home.

Yes, I'm sure a customer put the film on as a prank, and I would not be at all surprised if they did it again the moment that kindle is put back out on display. So in addition to removing the bumsex at the time, I would also ask Tesco what measures they are putting in place to make sure my kids and I don't encounter surprise bumsex next time we do our weekly shop.

Perhaps one of those yellow caution signs could be placed around the kindle display: Caution, danger of bumsex.

HermioneE Mon 26-Nov-12 07:42:13

Lol at the EVIL of gay porn prevailing.

YABU. Complaints like this are a waste of Tesco's time. The member of staff you spoke to was, from your description, so keen to act that she pulled the kindle straight off its security thing. She was far more worried about doing that than about turning around to see whether you were still with her. She ran to her colleague when she needed his help. Clearly she was concerned and will be reporting the incident, what do you hope to accomplish by complaining?

If I were Tesco's customer services my response would be to ask what more do you want, a medal??

SoupDragon Mon 26-Nov-12 07:25:49

I am still bemused that so many people are quite happy for porn of any sort to be freely viewed in a supermarket. Happy that their (or other peoples) children could see this and would calmly carry on shopping ,pausing only to switch it off.

Where has anyone said that?

"All that is required for evil to prevail is for good men to do nothing."

I will do something about this.

FFS, little bit drama queen don't you think? Something was done! They removed it

Oh please. No one has said that they are happy to see porn in Tesco - gay or otherwise - only that you're being a bit over dramatic and precious about it all.

As soon as you found a free member of staff they dealt with it. Had it ever crossed your mind that the young female staff member was thoroughly embarrassed by the situation and your sensibilities weren't the first thing in her head?

As others have said it would be a good idea to contact the manager, explain what happened and suggest tighter controls. Anything else and you'll be making yourself look a lot sillier than you already have.

Cortana Sun 25-Nov-12 23:51:20

"I am a long standing member"
"who has every right to be shocked"
"I also have the right"
"What they didn't do was acknowledge that I as a customer was affected by the experience"

Will you sign your complaint "Disgusted, of Tumbridge Wells"?

"Yes I will still contact HO for an apology ." For what? An apology for the invention of the internet, the existence of porn or the advances in modern technology?"

StuntGirl Sun 25-Nov-12 23:49:30

Hahaha ghostship I just came on to say the same thing!

GhostShip Sun 25-Nov-12 23:44:14

Fight the good fight OP. Fight the good fight...

GhostShip Sun 25-Nov-12 23:43:37

Talk about dramatic with that last post grin

"I am still bemused that so many people are quite happy for porn of any sort to be freely viewed in a supermarket."

Who on earth has said it's ok?? Let alone that they are happy about it??

KellyMarieTunstall Sun 25-Nov-12 23:08:20

Yes I am genuine.
Yes I will still contact HO for an apology .
Yes I may appear dramatic writing on an internet forum. I am not dramatic in RL.
No, I dont wear pearls and wasnt clutching them while racing round the shop.
And no I am not after compensation.

I am still bemused that so many people are quite happy for porn of any sort to be freely viewed in a supermarket. Happy that their (or other peoples) children could see this and would calmly carry on shopping ,pausing only to switch it off.

"All that is required for evil to prevail is for good men to do nothing."

I will do something about this.

StuntGirl Sun 25-Nov-12 23:07:26

Goths grin

"I am sure the Daily Mail would love this story and will rush round to take a pic of you OP, arms crossed and a big frown on your face.. "

Don't the sad face articles normally involve them holding something? Maybe they could hold a buttplug that's sticking out of the top of a Tescos bag?

StuntGirl Sun 25-Nov-12 22:44:33

Ooh my first ever deletion.

If you are in fact genuine OP then you've over reacted just a teensy bit. It's not like its Tesco store policy to put it on is it?

mercibucket Sun 25-Nov-12 22:36:56

Poor op, you're getting a pasting on here
I would have wanted a thank you and apology from someone too. I would also chase it up with head office, otherwise I bet they don't do anything to stop it happening again

Surely it would have been quicker for you to turn it off yourself rather than running all over the shop finding someone to turn it off for you?

Veritate Sun 25-Nov-12 22:00:21

What are they supposed to apologise to you for? They obviously didn't put the porn on the machine, in practical terms they can't have members of staff standing over each and every machine in case something like this happens, and they reacted with commendable speed as soon as they realised what was happening. I don't see what more you expect them to do.

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