Mumsnet Talk

Really dawn? So you stand and put nuts, zoo etc on the top shelf?

Wow, pile in on the OP

what's going on?

I work with mobiles and every night we clense display phones of all data but we cannot help what is put on them via bluetooth etc during the day, if anything like that was discovered it would of course be removed immediatly.

It could be that the staff didnt know how to deal with it if they arent always in that area.

I dont really know what else you expect them to do other than remove the content?

Apologsing is admitting it is their fault, which I highly doubt

Okay .I accept that they did what they could to minimise the damage and removed the machine from the display.

What they didn't do was acknowledge that I as a customer was affected by the experience. And no, I am not a Nun .I am a quiet living person who does not seek out this sort of thing and I was shocked.

Im bemused that the thought of writing for an apology is in some way funny though.

Rooney, I don't think anyone's disputing the OP's right to be offended and very pissed off that children could have seen it. But what does she actually want to happen? What more could Tesco have done? All she can do is hope they take steps to ensure it doesn't happen again.

I would have found this quite funny tbh! Although of course I would have dismayed if dd had seen ANY type of porn so yes they were right to remove it quickly. But of course it was not put on there by the store, it would have been a customer playing a joke.

I have seen gay porn before and it was no worse than hardcore straight porn tbh, neither are my thing, but meh...

I'm not sure an apology is reasonable... Honestly, what more can they do to stop a customer doing this? Hire a member of staff full time to keep a check on them all? (In fact, more than one member of staff to cover all opening hours, holidays etc?)

You are within your rights to ask how this happened and what they can do to stop it happening again.

Fermez, the comments about bridges and compensation and being dramatic strike me as really unnecessary.

What will an apology do, you already know they did what they should have done and stopped it. I agree with the other poster, I think you want compo.

xpost.
Kelly, there's nothing Tesco can do to make you "unsee" it, iykwim. Just forget about it.

You brought it to their attention, they removed it, yes it shouldn't have been able to happen but hopefully they will now have changed their security settings on the displays so it can't happen again, someone made a mistake as we all do sometimes. If you want a written apology then write to them with your concerns about how it was allowed to happen but honestly I think you are being very overdramatic about the whole thing.

Do you want them to offer you counselling or something?

And porn is porn. Doesn't matter if its gay.

Oh another one about 'compo'

bit of an assumption to make, no? Crikey. Not everyone is some Jeremy Kyle reject just because they feel something is wrong and want it acknowledged.

The bridge comment was unnecessary, yes. But the compo -one's-- probably not too far from the mark

Tbh I wouldn't want to see it, on a shopping trip, however if I wanted to see porn I'd have downloaded it myself etc... Not for it tonne thrusted in my face.

Porn is completely different, to unwanted sexual veiwing. Also its completely inappropriate for a shop that is full of families.

Yanbu, and I do think TESCO owe you an apology as they have failed to put restrictions on their search engines.

Really? Do you really think that's what she wants?

I totally understand where she's coming from and compensation would be the last thing from my mind - I'd just want someone to explain how it got there, and say they were sorry, not just bugger off with the kindle and ignore me.

Compensation would be ridiculous and to suggest OP is after it is just a giant leap, and makes people look a bit silly tbh...it's such a stereotype.

Rooney - sadly it's a common thing, and I don't think I'm wrong in this case either. I'm sure the OP is expectant of vouchers or something by way of an apology

"What they didn't do was acknowledge that I as a customer was affected by the experience."

What exactly did you want them to do? Apologise for something they didn't do??

I work in a Internet cafe and we have restrictions on this type of veiwing, as its also a family cafe.

People can access same gender relationships, etc... But then our boss is a IT whizz so knows all comp security in this area.

Why didn't you turn it off?

Wht are you basingthat assumption on though Ghostship? I mean I'm just imagining I'd written the OP - which makes NO mention of compensation - and if someone suggested that was my motive I'd be massively offended.

Altinkum - Tesco don't have 'search engines'. If the Kindle was on their corporate network fair enough. But it won't have been - if it was, you wouldn't have been able to get to porn, gay or not. I know - i'm an IT Manager for a major UK retailer responsible for things like this. We don't allow kindles (and other things) on our corporate metworks beause a. customers might introduce a virus and b. ... they might go to a porn site then walk away!!! Customers cannot put anything onto Tesco's corporate network because they don't have the network key.

It will have been on a public wifi hotspot, like BT Openzone. It's the network provider you should take it up with....

Networks, not metworks .

Rooney - if you want to be naive and think that people don't complain for compo, then be so. But I'm not.