I have quite a few bits from Joules and often buy presents from the Cheltenham shop. I had an emailo yesterday asking me if I wanted to participate in a focus group and I thought it would be an opportunity to go along and tell them how nice some of their stuff is. I had a phone call back and they asked me if I was between 25 and 45 and when I said I was older than 45 they dsaid they didn't need my views !!!!!!!!!!! to add insult to injury they seemed to have forgotten they had called me and rang back and said exactly the same a second time. I'm afraid that as I've spent a few hundred pounds with them in the last six months (including nearly £90 on mugs) they have now lost a customer. I did think that being a "non person" through age kicked in at a slightly more advanced age than 46.
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