Cant Change User name, goes to blank screen?

(46 Posts)

MNHQ have commented on this thread.

ThatsMyStapler Fri 13-May-16 21:04:47

Cant Change User name, goes to blank screen?

on windows 10, Firefox and Chrome

ScottishProf Sat 14-May-16 15:26:49

Me too, on Android with Firefox. I've forever got the warning about name having to not be in use, but in the past it's worked anyway - not today.

Boozena Sat 14-May-16 15:30:45

This happened to me when I was trying to name change on mobile- worked fine on laptop, give that a try?

ThatsMyStapler Sat 14-May-16 15:52:11

i tried on my desktop

DoctorTwo Sat 14-May-16 17:16:58

I just tried to NC to a name I used previously for one particular webchat and the site won't let me. I'm on desktop, Windows 7 and Firefox.

DoctorTwo Sat 14-May-16 17:18:49

Oh, pressed post too soon. All I got was a blank page too. I only did it as an experiment for this thread.

Boozena Sat 14-May-16 19:52:43

Oh sorry :-( hopefully someone will be along soon. Could be a site glitch I guess!

AmyGMumsnet (MNHQ) Sun 15-May-16 10:06:51

Morning! Sorry to hear about this, we'll let Tech know asap.

ScottishProf Mon 16-May-16 17:36:29

Any response from Tech? Current state for me seems to be that it doesn't work with Firefox, either under Android or under Windows 10, but it does work with Microsoft's (hideous) Edge browser under Windows 10. (In case that's helpfuil to anyone else with the same problem!)

KatherineMumsnet (MNHQ) Tue 17-May-16 14:56:18

Apologies, folks!

Right - tech have said they need screenshots (if possible) of any error messages you get when you try to change your nickname because they weren't actually able to replicate the issue from their end.

Thanks so much.

RDWRER Tue 17-May-16 15:09:01

I'm having this issue, both on Chrome in Windows 10 and Chrome on Android. I don't get any error message, just a blank page when I submit the changes.

prepeduc Tue 17-May-16 18:45:10

Same here, no error message, just a completely blank page where there should be a "changes successfully changed" message or similar. Firefox on Android.

prepeduc Tue 17-May-16 18:46:37

Like this: anonymous enough to share :-)

Hydroshield Fri 20-May-16 00:18:06

Any update? I use Firefox with Windows 10. I didn't get an error message it just hung at a blank page.

rumblingDMexploitingbstds Sat 21-May-16 13:55:35

I just tried my regular name change, click on 'save changes' and it goes to a blank screen.

DawnMumsnet (MNHQ) Sat 21-May-16 15:09:56

Thanks all,

Apologies for the delay here. Our Tech team are still trying to get to the bottom of this. We'll let you know as soon as we hear back from them.

ThatsMyStapler Sat 21-May-16 20:11:13

Cant Change User name, goes to blank screen?

on windows 10, Firefox and Chrome - STILL and on Android,

there is NO ERROR MESSAGE< it goes to a blank page

chesarasara Sat 21-May-16 20:58:07

Same here, both in firefox and chrome it just goes to a blank screen.

silverdrawers Sat 21-May-16 21:20:39

Same here, just get a blank screen

Ingray Sun 22-May-16 16:06:12

I'm using chrome and cannot name change. I've just seen a thread where someone has name changed to post, so I've dug out my old Wlndows 7 laptop and have managed it first time. How strange.

portinastorm Mon 23-May-16 19:01:03

whats happening here , any updates ?

MrsJoeyMaynard Mon 23-May-16 21:47:04

Same here.

On a kindle fire, silk browser.

No error message, just a blank screen.

rumblingDMexploitingbstds Wed 25-May-16 23:07:59

Still not working, please can we have an update? This function is an important one for privacy and security.

UnagiZanshin Thu 26-May-16 08:14:35

Still not working, any update please?

ScottishProf Thu 26-May-16 09:33:22

In case it helps people in the meantime (or even helps tech sort it out) can we see if it's systematically particular operating system browser combinations that do/don't work? For me, Windows 10 with Edge does work. W10 with Firefox, and Android with Firefox, does not. Can go into version details if there are people out there with different experiences of those combinations? If it is failing for everyone with Ff and W10/Android it's surprising Tech can't get to the bottom of it!

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