Just wanted to vent my anger at Graco and also wanted to let you all know to stay away from Graco if you are considering a pram.
Basically, I took my son (2.5) out for a walk yesterday and took the Graco as it is warmer and more non-slip than his stroller.
As we were approaching my friend's house, I was negotiating some icy steps, and pulled the pram up (how else do you get up steps with no-one around?), and the front left wheel snapped totally off.
Luckily I was close to my friend's house, so had help, but what if I wasn't?
I rang Graco straight away (at a 5p connection charge and 6p minute number) and was kept on hold for over 5 minutes. Eventually a very bored sounding woman answered. I explained my problem courteously, to which she replied, 'Yes it's wear and tear nothing we can do.'
I explained my son had been in the pram at the time, and surely wear and tear cannot account for a wheel snapping off? She said I could send it in to their technicians who would look at it for me, but this was chargeable. Otherwise I could order a replacement wheel. (She obviously wasn't listening to the fact it had SNAPPED off so how could I get a new wheel in where the old one was?). She kept on repeating, nothing I can do. So I asked for a manager. Funnily enough, they were all in a meeting. Hmmmm. After they were meant to be phoning me today, I phoned back to be told they were 'all in a meeting'.
I have phoned Consumer Direct, and even though we have had the pram over 2 years, she said I should write them a letter stating that all goods must be of satisfactory quality nder the Sales of Good Act 1979 and if they don't reply within 10 days, then CD will get Trading Standards in
I know people say Graco's are cheap, but mine wasn't (over £400) as it was the Quattro Tour Deluxe version.
Moral of the story - DON'T BUY ANYTHING FROM GRACO. You need further convincing? Google Graco recalls and read.
Please or to access all these features
Please
or
to access all these features
Join our Pram forum for pram advice. Plus read our round up of the best pushchairs currently available.
Pushchairs
Graco wheel snapped off with toddler inside!
9 replies
MrsKat · 12/01/2010 15:43
OP posts:
Please create an account
To comment on this thread you need to create a Mumsnet account.