Hi
Yesterday I had my docs apt at 26 weeks (few complications so not seeing a midwife) at my local hospital. The Dr was lovely, professional and everything you would expect and hope for. However the receptionists or should I say one in particular was so rude to my husband and I, I got so angry I cried! I don't cry, even whilst I have been pregnant.
I have found the entire admin process of appointments frustrating from the beginning. And with this being my first pregnancy not really 100% of where I should be, who books what etc with the added issue of seeing consultants and not midwives.
In a nutshell. In the waiting room, my husband who was consumed with some online car site on his phone commented on how rude and abrupt the receptionists were as he tried to zone out! Moaning and commenting on patients!
After my docs appointment we had to go to the reception desk, I had no apts booked in with anyone at this stage. Dr said that I should see her every three weeks. Plus another consultant and scans. And to sort with the ladies on the front desk. Simple!! No.
Maybe, as it's routine for people booking, they didn't explain the process very well and that I had to go to other departments to book in order appointments. We felt the need to ask questions and explain more clearly.
Appointments for various things were given on different days in the same week. So schlepping back several times etc...And I wasn't clear at all about where and when I was suppose to be. Before We were ushered away for taking too much time, 30 seconds, the receptionist barked at my husband. I than asked why if I couldn't book in my appointments now how could I do them and with who! Again barked at. This was where I got angry and instead of speaking out I got bloody emotional! Annoying. Then the women said to move on as the next person had to be booked in!!! I was at a loss !! With frustration I cried in the loo!!!! Both my hubby and I walked out still in the dark about our appointments. Who. Why. When. I couldn't go back in to sort out so my husband went back in and found another receptionist to speak to who was much more helpful!!!
Even writing this down makes me think I may be taking it to heart! And I know I just need to brush it off.... I don't want this to happen again to me or anyone else! I know this is not the end of the world and there's bigger fish to fry and issues to contend with.
Has anyone else found the admin and appointment side a minefield?
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Pregnancy
Bad reception - dealing with dates for hospital apts
10 replies
Lennox24 · 19/07/2014 08:12
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