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Samsung Galaxy S4 Active test - anyone else's handset faulty? And can I edit my review?

(33 Posts)
Queen0fFeckingEverything Mon 10-Feb-14 09:17:14

I was selected as a product tester for this phone last October and it was amazing for the first three months until about Christmas when it started randomly switching itself off and not staying on once restarted. Did some googling and found there was a known battery issue - they were swelling up and causing phones to turn off at random and the battery to instantly drain so they won't turn back on. Checked my battery and it was indeed swollen.

Phone went back to Samsung who put in a new battery from a different batch, and returned it. But within a week it was switching itself off again and I suspect the swollen battery has somehow damaged the phone. About to ring Samsung to see what if anything they can do next.

Anyway I'd quite like to edit my review to reflect this because it turns out this was a known issue before the product test even started (Samsung had put out a press release about the issue offering replacement batteries for free about a month earlier), the phone is unusable atm because it won't stay on reliably and its really rather irritating! But it seems reviews can't be edited - is there a way round this MNHQ?

DoItTooJulia Wed 23-Apr-14 14:06:33

Mine did this too. I'd really appreciate a replacement battery sent out to me, but Samsung said no can do. sad

magentastardust Wed 23-Apr-14 19:13:04

I emailed Samsung about it still being 4.2.2 and they said if it hadn't updated then it may have to be sent away! I think I may try again with someone else.
DH has the S4 for a work phone and his updated weeks ago but I know the active can take longer to receive updates?

MellowMarshmallow Fri 21-Nov-14 13:54:56

Resurrecting this thread in the hope that one of the other testers can help.

The charger cable won't stay in unless I hold it. And then after a few minutes it says the battery is nearly full - which clearly it isn't as a few minutes later it needs charging again.

Any ideas on who to contact to get this fixed. I appreciate that as this is a year old I will probably need to pay for the repair.

Moogdroog Mon 24-Nov-14 13:28:38

Mellow - might be worth trying generic customer services? I got the number of MN's contact at the Samsung PR place and after a few inital promising emails, it's come to nothing. Bought myself a new battery in the end!

MollyBdenum Mon 24-Nov-14 13:36:03

Mine also started turning itself off randomly AND the sound stopped working in late spring. I'm not imptessed and wouldnt get one again.

cococandyfloss Fri 05-Dec-14 21:38:51

Hi (I am a name change but was originally on this thread) Mellow-contact Samsung direct and return it to customer services -they will help you-may take a while but they should help. I had issues firstly with battery which I sorted myself by replacing my own but then the handset was playing up in September and sent it away and they tried to fix It (there was a bit of a mix up and took a couple of weeks longer than it should have) but they did fix it. I think they have a 2 year warranty so you shouldn't have to pay.

Samsungs PR person wasn't particularly helpful with me either and I had more luck just going through the normal channels. Still very interesting that a large quanity of the testers had problems.

Another tester who had problems... Battery became swollen, was replaced quickly but the phone now seems to drift in and out of reception, I'll quite often realise I've had no messages for a couple of days, take the battery out then get a few coming through at once. Can't afford to replace it but definitely don't trust it!

woodhill Thu 29-Jan-15 19:05:16

mine just suddenly turns off and you have to plug it into a charger to get it to work. Should I return it to Samsung? I was one of the product testers so how do I go about this

thanks.

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