This topic is for feedback on Mumsnet product tests. If you'd like test a product on Mumsnet please mail insight@mumsnet.com.

NOW CLOSED Incahoot PLUS testers feedback thread - final feedback questions added

(90 Posts)
KatieBMumsnet (MNHQ) Mon 18-Jun-12 14:51:40

This thread is for the MNers who are currently trying out Incahoot PLUS, the new money saving scheme from Incahoot. Below are the initial feedback questions to gage your initial reactions of the site. Please answer the questions and also feel free to add any other comments you may have.

All those who add both sets of feedback to the thread will be entered into a prize draw where one winner will receive a £250 Amazon voucher.

Q1. How easy, or difficult, did you find it to understand Incahoot PLUS from the information provided on the Incahoot website? Was there anything in particular that was difficult to understand?
Q2. What, if any, other information would you have found useful to have on the site?
Q3. How easy, or difficult, did you find it to navigate and use the Incahoot PLUS website? Did you find any specific areas particularly difficult? If so, why?
Q4. What did you like about the Incahoot PLUS website? What did you dislike? What would you like to see improved?
Q5. Have you used any discounts/offers through Incahoot PLUS so far? If yes, which ones? If no, are there any you are likely to use soon?
Q6. From your first impressions of the service so far, how likely, or not, are you to recommend the service to a friend/relative? Why?

Thanks and good luck with the prize draw.

MNHQ

cornysilk Mon 18-Jun-12 15:47:21

Q1. How easy, or difficult, did you find it to understand Incahoot PLUS from the information provided on the Incahoot website? Was there anything in particular that was difficult to understand?
the info was easy to understand

Q2. What, if any, other information would you have found useful to have on the site?
customer reviews, more hot offers, deals of the day etc

Q3. How easy, or difficult, did you find it to navigate and use the Incahoot PLUS website? Did you find any specific areas particularly difficult? If so, why?
I found the site to be generally cluttered but easy to navigate.

Q4. What did you like about the Incahoot PLUS website? What did you dislike? What would you like to see improved?
sorry but I don't really like anything about it in particular. It's no better than other sites such as quidco that I use a lot.

Q5. Have you used any discounts/offers through Incahoot PLUS so far? If yes, which ones? If no, are there any you are likely to use soon?
No I haven't - I haven't seen any offers that would tempt me.

Q6. From your first impressions of the service so far, how likely, or not, are you to recommend the service to a friend/relative? Why?
not likely

Tee2072 Mon 18-Jun-12 17:01:51

Q1. How easy, or difficult, did you find it to understand Incahoot PLUS from the information provided on the Incahoot website? Was there anything in particular that was difficult to understand?

Very easy to understand

Q2. What, if any, other information would you have found useful to have on the site?

Nothing, really

Q3. How easy, or difficult, did you find it to navigate and use the Incahoot PLUS website? Did you find any specific areas particularly difficult? If so, why?

I find it incredibly disorganized and cluttered. The Discounts tab, especially, is impossible to browse easily. It would be better if it was lists with links to more details so more per page rather than pages and pages. Or even if the pages were, say Aa-Ab and so on rather than just numbers.

Q4. What did you like about the Incahoot PLUS website? What did you dislike? What would you like to see improved?

I don't actually like it at all. I think it needs a lot of work to be user friendly.

Q5. Have you used any discounts/offers through Incahoot PLUS so far? If yes, which ones? If no, are there any you are likely to use soon?

No. I was interested in 'My Local' except, being in Northern Ireland, there are almost no local discounts. I find the rest of the discounts to be poor.

Q6. From your first impressions of the service so far, how likely, or not, are you to recommend the service to a friend/relative? Why?

Would not recommend. Discounts too low, site to hard to use.

ShatnersBassoon Mon 18-Jun-12 18:36:06

Q1. How easy, or difficult, did you find it to understand Incahoot PLUS from the information provided on the Incahoot website? Was there anything in particular that was difficult to understand?

It was easy, although I'm sure I'm missing the benefit of it.

Q2. What, if any, other information would you have found useful to have on the site?

I'm not sure. Like I said, I think I've missed the point of the service in failing to find what the yearly fee is actually for.

Q3. How easy, or difficult, did you find it to navigate and use the Incahoot PLUS website? Did you find any specific areas particularly difficult? If so, why?

It wasn't easy, and seemed to be a bit of a jumble. The lists of discounts were far too long, and navigating the site was a dull and fruitless exercise.

Q4. What did you like about the Incahoot PLUS website? What did you dislike? What would you like to see improved?

I found it to be so incredibly boring. Nothing grabbed me. It was a chore to look at.

Q5. Have you used any discounts/offers through Incahoot PLUS so far? If yes, which ones? If no, are there any you are likely to use soon?

No, I didn't stumble across any deals that appealed to me, or that were any better than deals I get anyway ie simply by being on a restaurant's mailing list. I will, in the interests of this product test, attempt to find some deals or discounts again, but I'm not convinced I'll be tempted to try any.
The local discounts were particularly disappointing, by the way.

Q6. From your first impressions of the service so far, how likely, or not, are you to recommend the service to a friend/relative? Why?

Not likely at all. I can't believe people would pay for the service. Unless I'm missing large swaths of exclusive discounts by being unable to navigate the site effectively, I don't see the point of it.

SootyLenoir Mon 18-Jun-12 20:38:08

Q1. How easy, or difficult, did you find it to understand Incahoot PLUS from the information provided on the Incahoot website? Was there anything in particular that was difficult to understand?

It was easy to understand, there was nothing I found difficult.

Q2. What, if any, other information would you have found useful to have on the site?

It can be a bit confusing when you're searching for a store, e.g. Marks and Spencer, and the 3% offer comes up - is this a reload able card? A voucher? A local discount? A discount where you have to shop online and click through from Incahoot? Print and Save? There are so many types of discount, it needs to be clearer which discount you're using.

Q3. How easy, or difficult, did you find it to navigate and use the Incahoot PLUS website? Did you find any specific areas particularly difficult? If so, why?

It's easy enough to navigate, but there are so many discounts, it's easy to feel a bit lost in there. The map on the local discounts section is annoying, it kept moving around to about 20 miles south of where I wanted to look. And it was irritating to have to keep clicking on those red balloons. I was on my iPad though, and I do hate those maps wherever I see them.

Q4. What did you like about the Incahoot PLUS website? What did you dislike? What would you like to see improved?

I think there are too many offers on there, and some of them seem ridiculous, for example the Union Jack Headphones in the top offers section - reduced from £2 to £1! Is this really going to help me save £1000? I think not! The local discounts are not appealing at all - most of the ones near me are motoring ones, some are for places I've never heard of or wouldn't use, and one is for a shop that closed down around a year ago. Not great!

Q5. Have you used any discounts/offers through Incahoot PLUS so far? If yes, which ones? If no, are there any you are likely to use soon?

I've used the reloadable cards. These are just gift cards though, so when I realised that I kind of resented the fact that I'd paid £1.99 for them - I may be wrong, but when I get a gift card from Sainsburys I don't think I pay for the actual card? I also resent the 50p topping up fee. This does significantly reduce the cash back. If I put £50 on a Sainsburys card, I earn £2.50 back, 50p of which goes back to Incahoot as a fee. I probably wouldn't put much more than that on, as it's effectively walking round with cash in your pocket. If I've got £50 on my Sainsbury's card, £50 on my M&S and £20 on my Pizza Express card - that's £120 in cash, and money that's not in the bank! It's also a pain to keep topping the cards up, you need to do it 3 days before you plan to go shopping as it takes that long for the money to appear on your card. It's a faff, quite honestly.

Q6. From your first impressions of the service so far, how likely, or not, are you to recommend the service to a friend/relative? Why?

Very unlikely. A lot of the discounts require you to spend money on frivolous stuff (Union Jack Headphones?!) e.g. restaurants. We are quite frugal and don't eat out often, so pages of discounts for Burger King et al are no use to me. Also, some of the discounts - I'm thinking of Pizza Express here - are not exclusive to Inachoot Plus. Pizza Express discounts can be obtained by anyone using their app or on their mailing list, in fact I have never paid full price in Pizza Express. I wonder therefore how many of the other discounts are so easy to come by for non-Incahoot Plus members. The reloadable retail cards are a pain to use as you need a different one for each store you go into. You effectively have to know when you're going to shop and how much you're going to spend. Unless you regularly spend a known amount in a specific store (e.g. weekly shop in Sainsbury's) then they're fairly useless, and you run the risk of having small amounts left on numerous cards that never gets spent. I have earned £6 cash back since I started using them, but have spent £2.99 in fees. The fees seriously reduce the amount of cash back you earn. I doubt very much that I would be able to earn an amount significantly above the £29.99 joining fee in a year, enough to make it worthwhile the time and effort of loading the cards/remembering what's on them/remembering to load them 3 days before I shop etc.etc.

It seems to me that the point of the website is actually to get you to spend money on stuff you don't actually need, and any serious money saver will see through that.

RiaBlossom Mon 18-Jun-12 21:05:11

Q1. How easy, or difficult, did you find it to understand Incahoot PLUS from the information provided on the Incahoot website? Was there anything in particular that was difficult to understand?
Easy
Q2. What, if any, other information would you have found useful to have on the site?
Front page with most popular or exclusive offers
Q3. How easy, or difficult, did you find it to navigate and use the Incahoot PLUS website? Did you find any specific areas particularly difficult? If so, why?
Completely missed the separate tab for incahoot plus and failed to find any AA discounts. I realised I was missing a lot of discounts and eventually found the tab and the AA discount after I had signed up through topcashback.
Q4. What did you like about the Incahoot PLUS website? What did you dislike? What would you like to see improved?
It is OK, nothing eye catching. Easy to navigate (once I found the Incahoot plus tab) On the incahoot main site there is no search function, couldn't find the AA offer from there. You could make more of the potential savings on everyday grocery shopping. I only know that these reloadable cards could save you a lot of money as I use a similar scheme at work.
Q5. Have you used any discounts/offers through Incahoot PLUS so far? If yes, which ones? If no, are there any you are likely to use soon?
Looked at AA and car insurance but nothing on the main site interested me (had not found the plus tab and now too late). Thinking of an iphone purchase but with the special "up to 17%" discount the phone appears to be exactly the same price as through the O2 shop. It is unclear if this is cashback to be credited later? I don't understand this offer enough to trust it and will look elsewhere for a discount. Most of the other discounts I can access though a similar scheme offered by my employer. I may consider some of the reloadable gift cards for shops I don't currently have vouchers for, but the P&P fee and the fact that it may take 3 days for the credit to load is a little off putting.
Q6. From your first impressions of the service so far, how likely, or not, are you to recommend the service to a friend/relative? Why?
For the majority of the discounts I would not recommend to a friend as I can't see how you could save more than £30 a year to make it worth the effort. Maybe if you were to use it for all your grocery shopping it could save you some money so I might suggest to a friend who may not have this facility through their employer. (I already buy Sainsbury's vouchers at 5% through my employer . .with no annual fee.)

Q1. How easy, or difficult, did you find it to understand Incahoot PLUS from the information provided on the Incahoot website? Was there anything in particular that was difficult to understand?
Easy to understand.

Q2. What, if any, other information would you have found useful to have on the site?
I would of like a bit more info about the offers.

Q3. How easy, or difficult, did you find it to navigate and use the Incahoot PLUS website? Did you find any specific areas particularly difficult? If so, why?
I found it easy to navigate after getting the hang of it.

Q4. What did you like about the Incahoot PLUS website? What did you dislike? What would you like to see improved?
It seemed easy to navigate round.

Q5. Have you used any discounts/offers through Incahoot PLUS so far? If yes, which ones? If no, are there any you are likely to use soon?
No as none were worth the effort tbh, 3% for example is not worth the time spent sorting it out.

Q6. From your first impressions of the service so far, how likely, or not, are you to recommend the service to a friend/relative? Why?
No I would not.

I would like to add after reading Tee's post that The local section is rubbish, and I am in Northampton.
It is just Hairdressers. the same brand in different areas, a cheap looking pub that I doubt I would choose to step foot in, and a few motor garages.
I was hoping to see something like discounts for Hungry horse <family friendly> and tumble tots/ softplays/ swimming pools...
I think the site needs to cater for more family friendly options, especially with the thought to try it out on Mumsnet !

Tee2072 Tue 19-Jun-12 05:20:34

Monster, I'm glad, so to speak, that it's not just a case of 'horrible because I'm in NI', as is so often the case. I guess local is just horrible in general.

Vajazzler Tue 19-Jun-12 05:45:31

Q1. How easy, or difficult, did you find it to understand Incahoot PLUS from the information provided on the Incahoot website? Was there anything in particular that was difficult to understand?
It as easy enough to understand

Q2. What, if any, other information would you have found useful to have on the site?
None

Q3. How easy, or difficult, did you find it to navigate and use the Incahoot PLUS website? Did you find any specific areas particularly difficult? If so, why?
It was fine

Q4. What did you like about the Incahoot PLUS website? What did you dislike? What would you like to see improved?
My local section had a good variety of different discounts, just not on anything i need! I dont like the fact that you need to pay in advance to make a saving. I'm more of an impulse buyer!

Q5. Have you used any discounts/offers through Incahoot PLUS so far? If yes, which ones? If no, are there any you are likely to use soon?
Not yet but im moving house soon so might do then.

Q6. From your first impressions of the service so far, how likely, or not, are you to recommend the service to a friend/relative? Why?
Probably wouldnt. The up front payment would not be something they would like

sophmiester Tue 19-Jun-12 08:36:29

Q1. How easy, or difficult, did you find it to understand Incahoot PLUS from the information provided on the Incahoot website? Was there anything in particular that was difficult to understand?
I found the website easy to navigate once I had worked out what it was as I had never heard of this service before.

Q2. What, if any, other information would you have found useful to have on the site?
Highlighted weekly special offers on homepage.

Q3. How easy, or difficult, did you find it to navigate and use the Incahoot PLUS website? Did you find any specific areas particularly difficult? If so, why?
I have been unable to activate my M&S card which was the main offer which I was interested in.

Q4. What did you like about the Incahoot PLUS website? What did you dislike? What would you like to see improved?
I like the discount in supermarkets this would be most benefit to myself however dislike the fact that you have to pre load the cards with cash these would be much better if you could simply show an incahoot membership card at the till. The local deals were limited no use to me, more local restaurant discounts would be good to see in the Harrogate area.

Q5. Have you used any discounts/offers through Incahoot PLUS so far? If yes, which ones? If no, are there any you are likely to use soon?
I have ordered the reloadable cards for Sainsbury’s and M&S but not yet used these as was put off by the fee to load these up and was unable to activate M&S.

Q6. From your first impressions of the service so far, how likely, or not, are you to recommend the service to a friend/relative? Why?
Not would struggle to make the joining fee back in a year

FanjoForTheMammaries Tue 19-Jun-12 09:01:44

Q1. How easy, or difficult, did you find it to understand Incahoot PLUS from the information provided on the Incahoot website? Was there anything in particular that was difficult to understand?

I found the website fairly easy to understand and self-explanatory.

Q2. What, if any, other information would you have found useful to have

Areas in which the standard discounts i.e restaurant chains applied,some not applicable in Scotland)

Q3. How easy, or difficult, did you find it to navigate and use the Incahoot PLUS website? Did you find any specific areas particularly difficult? If so, why?

I tried to order some gift cards in June, but my payment would not go through as it said my card had expired..my card expiry date is actually 06/12 so it expires at the end of June. Felt local discounts should be more categorised, had to wade through pages of discounts and look at them all.

Q4. What did you like about the Incahoot PLUS website? What did you dislike? What would you like to see improved?

I liked the fact that a discount or cashback was available on quite a good range of items. I did not like the expensive postage cost of the gift cards or the limited range of local discounts on offer. I also felt many of the standard discounts were not available in Scotland. There wasn't a huge range of offers for broadband, which I would be interested in, and the offers weren't much better than you could get without joining.

Q5. Have you used any discounts/offers through Incahoot PLUS so far? If yes, which ones? If no, are there any you are likely to use soon?

Not yet -tried to order gift cards but it said my credit card had expired when it hadn't, which put me off. Considering a life insurance deal but need to look elsewhere first for comparison.

Q6. From your first impressions of the service so far, how likely, or not, are you to recommend the service to a friend/relative? Why?

Quite likely, more so if more offers became available.

ChitChatFlyingby Tue 19-Jun-12 11:19:57

Q1. How easy, or difficult, did you find it to understand Incahoot PLUS from the information provided on the Incahoot website? Was there anything in particular that was difficult to understand?

Quite easy to understand. I haven’t used any other cash back sites before so came to this with new eyes and found it easy enough to understand the concept and what was available.

Q2. What, if any, other information would you have found useful to have on the site?

If I were paying for this I would have wanted a sneak preview of some of the offers available. Obviously not the ones that you don't need to prove incahoot membership, but the cashback, vouchers and discount links which are only available to members would have encouraged me to sign up. In fact, I did look at the incahoot site previously and without KNOWING which stores were linked did not bother signing up. Having seen it now I know that most of the cashback reloadable cards are for stores which I frequent and so have ordered some.

Q3. How easy, or difficult, did you find it to navigate and use the Incahoot PLUS website? Did you find any specific areas particularly difficult? If so, why?

It seemed quite easy to look around. Very slow to load up at times, being in a rural area my internet is not always as it should be but this has been one of the slower sites I have been on lately.

Your search function is a bit rubbish, while on the fashion discounts page, with a number of retailers discount offers showing on the page I typed a few of their names into the search function to be told no discounts matched the search criteria, so something has gone seriously here. Searching for Argos as an example, only gives the 3% cashback store link up, and not the reloadable card link, it should really bring up ALL links to Argos.

Q4. What did you like about the Incahoot PLUS website? What did you dislike? What would you like to see improved?

Good, but quite basic. It had the feel of a well constructed small site which has grown significantly but hasn’t been updated to reflect the new size. A simple alphabetical list of all the stores for which offers are available would be useful.

A highly annoying thing I found is that the information for ‘reloadable cards’ available by clicking on the tab link at the top of the page gives no indication that there is a card processing fee for both credit and debit cards for loading money onto cards. Only when reading about the 50p processing fee on another person’s feedback did I have an inkling that there would be further fees apart from the initial purchasing fee. I had to find it by linking to the ‘reloadable card’ link at the bottom of the page which shows a little blue ‘fee’ link which then gives details of all the fees. This is very poor, and actually quite deceptive. Even putting in ‘fees’ in your search function only bought back several offers rather than any information on fees. I would be interested to know whether topping up all reloadable cards at the same time would incur a one off 50 p fee or a fee per card being topped up. I am assuming it is a whole of transaction fee but it doesn’t make it clear. Also interesting to note that if I topped up £20 on a reloadable card it seems it would be cheaper to pay by credit card than by debit card.

When viewing the discounts, you are able to jump ahead by up to 9 pages, but can only go backwards to the previous page.

Search function needs a LOT of work.

5. Have you used any discounts/offers through Incahoot PLUS so far? If yes, which ones? If no, are there any you are likely to use soon?

I have bought some reloadable cards and intend on using them. (People may worry about losing the card, Perhaps an insurance option?) I may buy vouchers, but that will probably be more for gifts.

I have had a look at the local discounts. The ones immediately in my area are of no real use to me. I will probably look up services in other areas before going there to see what is available, but can only do that if I know a postcode. Would be better if you could type in the name of the city instead of just the postcode.

I will probably use some of the discount links at some point. There are lots there and as searching is unreliable I don’t know if the stores I frequent are actually listed here.

6. From your first impressions of the service so far, how likely, or not, are you to recommend the service to a friend/relative? Why?

I would recommend it, with caveats. For people struggling with money it will be difficult to find the upfront money to purchase reloadable cards and vouchers. It is worth it to me because I do my shopping at Sainsburys. The online links to stores which will then give a cashback will, however, still be very useful, but perhaps not £29.99 worth of use.

Roseformeplease Tue 19-Jun-12 14:09:11

Q1. How easy, or difficult, did you find it to understand Incahoot PLUS from the information provided on the Incahoot website? Was there anything in particular that was difficult to understand? It was all pretty straightforward and the site was well laid out and explained.
Q2. What, if any, other information would you have found useful to have on the site? I needed a quicker way of finding out offers and things I might like - local, Scottish etc.
Q3. How easy, or difficult, did you find it to navigate and use the Incahoot PLUS website? Did you find any specific areas particularly difficult? If so, why? It took a while to get the hang of it. Should it remember me and bring up things I might be interested in?
Q4. What did you like about the Incahoot PLUS website? What did you dislike? What would you like to see improved? I don't always know what I want to buy - I want to browse and enjoy the shopping process.
Q5. Have you used any discounts/offers through Incahoot PLUS so far? If yes, which ones? If no, are there any you are likely to use soon? Not so far. There is so much it is a bit bewildering.
Q6. From your first impressions of the service so far, how likely, or not, are you to recommend the service to a friend/relative? Why? Possibly but need to get to grips with it more before I can wholeheartedly recommend it.

Q1.
Easy to understand - though I'm not sure why you'd pay £30 for it.

Q2.
More info on offers available - it was a bit vague!!

Q3.
Easy to navigate - no problems.

Q4. The search function isn't very good. Needs more offers. The reloadable cards seem a little bit old fashioned in light of touch technology such as Oyster cards but I haven't got any yet so until I start using it properly I can't really say!

Q5. No. I was hoping to get a good deal on my car insurance but I didn't see anything better than the deal on the table from my current provider. There was quite a funny selection of discounts in my area - random things I don't even think I need are on offer!

Q6. I wouldn't recommend it based on what I've seen so far but I need to start using it properly to get a feel for how I can really save money.

llynnnn Wed 20-Jun-12 17:37:11

Q1. How easy, or difficult, did you find it to understand Incahoot PLUS from the information provided on the Incahoot website? Was there anything in particular that was difficult to understand?
It was easy to understand, and I think I understand how it works.

Q2. What, if any, other information would you have found useful to have on the site?
more information on the exact offers available. I dont thin k i wouldve signed up and paid my £30 without knowing exactly what i could get, eg cashback percentages in particular stores.

Q3. How easy, or difficult, did you find it to navigate and use the Incahoot PLUS website? Did you find any specific areas particularly difficult? If so, why?
I found it easy to use and find the offers although the quantity of offers is a little overwhelming at first

Q4. What did you like about the Incahoot PLUS website? What did you dislike? What would you like to see improved?
I actually like the map function on the local offers section so you can see at a glance where the local offers are.
Q5. Have you used any discounts/offers through Incahoot PLUS so far? If yes, which ones? If no, are there any you are likely to use soon?
I havent used any yet but i am tempted to get a re loadable card for the supermarket. We are trying to svae money at the moment though and arent having meals out or clothes shopping etc, but i will definitly check the site before i did buy anything.
Q6. From your first impressions of the service so far, how likely, or not, are you to recommend the service to a friend/relative? Why?
I would recommend the site as it is easy to use, but not sure I'd recommend paying £30 a year, as i dont think I'd make the money back myself.

RainQueen Wed 20-Jun-12 19:42:20

Q1. How easy, or difficult, did you find it to understand Incahoot PLUS from the information provided on the Incahoot website? Was there anything in particular that was difficult to understand?

Easy to use and understand.

Q2. What, if any, other information would you have found useful to have on the site?

I would never have paid £30 without having more idea of hwat I would get from the ite first.

Q3. How easy, or difficult, did you find it to navigate and use the Incahoot PLUS website? Did you find any specific areas particularly difficult? If so, why?

It is easy to get around.

Q4. What did you like about the Incahoot PLUS website? What did you dislike? What would you like to see improved?

There weren't really any offers that I would be interested in and there were hidden costs such as card charges and postage, which would annoy me having already spent £30.

Q5. Have you used any discounts/offers through Incahoot PLUS so far? If yes, which ones? If no, are there any you are likely to use soon?

There is nothing that has interested me so far.

Q6. From your first impressions of the service so far, how likely, or not, are you to recommend the service to a friend/relative? Why?

I would not pay to use this site and would not recommend it as I have not found any offers that would justify the fee.

beachhutbetty Thu 21-Jun-12 16:31:19

I registered with Incahoot via the link provided in the email from Mumsnet and subsequently had an introductory email from Incahoot (23 May).
I am able to log in to the basic site but to date I have not received a further email to say that I have been upgraded to PLUS membership nor have I received anything in the post as was indicated would be the case.

As a result of this my feedback is limited:
1. I could understand what Incahoot PLUS was about from the information provided.
2. Further examples or a free sample/access period would be useful. I would not sign up to a paid for service without fully knowing what it entailed.
3. I do not have access to the PLUS site as I have not been upgraded nor received anything in the post as promised by Incahoot.
4. I do not have access to the PLUS site as I have not been upgraded nor received anything in the post as promised by Incahoot.
5. I do not have access to the PLUS site as I have not been upgraded nor received anything in the post as promised by Incahoot.
6. My first impressions are not good based on the fact that I have still not been upgraded nor received a welcome pack in the post. I would be reluctant to recommend such a paid-for service to a friend/relative with this poor level of customer service.

Q1. How easy, or difficult, did you find it to understand Incahoot PLUS from the information provided on the Incahoot website? Was there anything in particular that was difficult to understand? It seemed easy enough.
Q2. What, if any, other information would you have found useful to have on the site?It would have been nice f it was explained a bit better about the Incahoot Plus card. I don't understand what its for.
Q3. How easy, or difficult, did you find it to navigate and use the Incahoot PLUS website? Did you find any specific areas particularly difficult? If so, why? It was too simple as there doesn't seem to be enough there to get lost or justify the annual fee.
Q4. What did you like about the Incahoot PLUS website? What did you dislike? What would you like to see improved? I think there has to be a bigger discount, a bigger incentive to actually use the site because to be quite honest I think I would be looking for money back at the moment.
Q5. Have you used any discounts/offers through Incahoot PLUS so far? If yes, which ones? If no, are there any you are likely to use soon? I haven't seen anything that i would use but maybe as so many on here have suggested if they are to put up family offers I may be inclined to use it.
Q6. From your first impressions of the service so far, how likely, or not, are you to recommend the service to a friend/relative? Why? I wouldn't reccomend this site because I wouldn't let any of my friends or family pay for a site that they wouldn't use.

Q1. How easy, or difficult, did you find it to understand Incahoot PLUS from the information provided on the Incahoot website? Was there anything in particular that was difficult to understand?

the website was easy enough to understand and navigate.

Q2. What, if any, other information would you have found useful to have on the site?

I dont know...i will have a think and add that one later smile

Q3. How easy, or difficult, did you find it to navigate and use the Incahoot PLUS website? Did you find any specific areas particularly difficult? If so, why?

i found it quite easy...it was laid out well and well labelled.

Q4. What did you like about the Incahoot PLUS website? What did you dislike? What would you like to see improved?

i liked the range of offers that were available...it would have been nice to see a bigger discount on the thorntons chocs though wink

Q5. Have you used any discounts/offers through Incahoot PLUS so far? If yes, which ones? If no, are there any you are likely to use soon?

i am looking at using the discount code for world of baths as we are redecorating our bathroom in a couple of weeks so 10% off will come in handy!

Q6. From your first impressions of the service so far, how likely, or not, are you to recommend the service to a friend/relative? Why?

i would be likely to recommend it but would be put off my the price as if a relative were to spend the amount asked then 10% off a spend wouldnt break even on the website whilst you can access similar offers on websites like Quidco etc

Following from my post i have just tried the discount code and it isnt valid...how do i contact incahoots to discuss this...i have found the sink i want...i want 10% off...wink

ChitChatFlyingby Fri 22-Jun-12 00:08:56

Following on from my post on Tue 19 June, I have received my reloadable cards, and have tried loading money onto 5 of them. 24 hours after loading I have attempted check the balances.

You say:
"We recommend that you check that the balance has been loaded onto your card correctly. This can be done by clicking on the [£] icon by the card details in your Activated card list."

Seems simple, but in reality a real pain. What you don’t say is that the [£] symbol takes you through to that company’s website and you need to enter the card number in order to check the balance. That is if that company even does it online. This is my result so far:

Costa: - Took me through to a page which is titled ‘Check your gift card balance’ but is otherwise blank. Nowhere to enter the card number. Not your fault I know. But I can’t even find a phone number to ring.

Sainsburys – link is dead. Had to do a google search and was given a phone number to ring – their website did give me the options to choose when calling which made it as fast as possible so not too bad. Money has been loaded onto the card successfully.

B&Q – link worked. Entered details online. Money not yet loaded onto card.

Boots – Dead link. Googled to try to find out how to check the balance. Could not find out how to on the Boots site – only a number from which to buy cards. Guess I could try ringing it, but website says it is only open during business hours.

Argos: - Dead link. Googled to find the balance checker. Can only find details on Argos site to buy a card, nothing about checking the balance. Rang the number to buy cards, opening hours are business hours.

You do say to allow up to 3 days for the money to load so I'm not worried about the money not being on there yet, but you MUST get your links sorted, and you MUST make it clearer how each card's balance can be checked. Also, you should make sure the links open in a new page, rather than opening over the Incahoots page. To get back to the Incahoots page required a lot of clicking on the 'back' button.

tigercametotea Fri 22-Jun-12 14:00:45

Q1. How easy, or difficult, did you find it to understand Incahoot PLUS from the information provided on the Incahoot website? Was there anything in particular that was difficult to understand?

It was easy to understand.

Q2. What, if any, other information would you have found useful to have on the site?

If they listed the sort of products they actually sell. Thing is, I expected more than what they offered. I was expecting deals on food, books, clothes, media, etc. Stuff that I buy on a regular basis. None of which they did.

Q3. How easy, or difficult, did you find it to navigate and use the Incahoot PLUS website? Did you find any specific areas particularly difficult? If so, why?

It was easy to navigate.

Q4. What did you like about the Incahoot PLUS website? What did you dislike? What would you like to see improved?

It seems well organised, well categorised. But really lacking in choice and scope. It needs to be selling more products and from a larger range of brands for it to be interesting to me.

Q5. Have you used any discounts/offers through Incahoot PLUS so far? If yes, which ones? If no, are there any you are likely to use soon?

Nope, sorry. Nothing caught my eye except for the Ipad one, but I wasn't interested in purchasing a data allowance contract with it (just wanted an Ipad on its own) so didn't take it up in the end.

Q6. From your first impressions of the service so far, how likely, or not, are you to recommend the service to a friend/relative? Why?

I would not recommend it as yet. It just seems really lacking, the shop space is "bare" with not much product to look at, deals weren't really that good, and just seems like a website in its infancy which has a lot more yet to be done with it.

Oh and the membership card they sent me had my surname down wrong. I have a non-English double-worded surname and only one of the words in the surname were included on the card. I was very unimpressed.

tigercametotea Fri 22-Jun-12 14:07:47

I just realised I have never looked at Incahoot PLUS, just Incahoot. So my previous review was just for Incahoot. Sorry about that. I will go check out Incahoot Plus now and get back to you with another review.

missmuddle Fri 22-Jun-12 14:38:01

Q1. How easy, or difficult, did you find it to understand Incahoot PLUS from the information provided on the Incahoot website? Was there anything in particular that was difficult to understand?

I understand the site but i do already use cashback sites nothing that is difficult to understand.

Q2. What, if any, other information would you have found useful to have on the site?

If anything there is too much information on the home page

Q3. How easy, or difficult, did you find it to navigate and use the Incahoot PLUS website? Did you find any specific areas particularly difficult? If so, why?

The whole site is very cluttered the pop up asking if i need help appeared twice before i eventually got rid of it.

Q4. What did you like about the Incahoot PLUS website? What did you dislike? What would you like to see improved?

There is not a lot to like about the incahoot plus web site i think it is confused. (if a website can be confused)
I think you could look at quidco for a model of simplicity - i appreciate that there is more on offer than at quidco but i think the layout could be cleaner

Q5. Have you used any discounts/offers through Incahoot PLUS so far? If yes, which ones? If no, are there any you are likely to use soon?
No I have not used any offers as and when i make a purchase i will look at incahoot and compare it to other cashback sites.

Q6. From your first impressions of the service so far, how likely, or not, are you to recommend the service to a friend/relative? Why?

I would not recommend it to a friend unless they were already using cashback services as i think it is offering too much and would confuse a first time user.

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