I think web chats seriously need a rethink.
They don't work as they are.
People are not very polite patient at waiting for an answer, nor realistic about how many questions the visitors can answer and how quick they can type.
I wasn't here for the chat but I have read through it and he didn't do that bad.
MN WEBCHAT GUIDELINES 1. One question per member plus a follow-up question if appropriate, ie once you've had a response. 2. Keep your question brief 3. Don't be disappointed if your specific question doesn't get answered and do try not to keep posting "What about me?". 4. Do be civil/polite. See guidelines in full here.
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but I do think it came across as the kind of impassioned thread that newbies steer clear of!