Major defects with new build & getting nowhere

[MyNescafe]

Last autumn I bought a new build Bovis house. Not being a property expert I paid to have an independent survey carried out that uncovered 18 pages of defects.

I have had a hell of a time getting these issues addressed & 10 months down the line I am still fighting to get anyone from Bovis to even reply to my emails.

To put into context some of these issues are what I would describe as snags but others require significant build work such as some rebuilding of front bays & roof sections & a porch canopy that is coming away from the wall.

I'm at the end of my rope with it. I haven't been able to decorate or really move in properly as I know that significant build work is necessary.

I don't know where to turn now and am thinking of getting a builder in to quote on the work.

What would you do in my situation? Any advice much appreciated.

[Tooooooohot]

Stop sending emails and send things recorded signed for post. It might be worth sending a copy of every peice of correspondence along with details of calls with a new letter detailing the problems asking for a response within a set period otherwise you'll take the matter further. Address this to the CEO marked private and confidential. Have you spoken to any other bodies or associations for advice?

[Tooooooohot]

Refer items to the contract also.

[ajandjjmum]

Can the NHBC give you any advice?