Booked a 5 bed holiday home for MILs 80th birthday weekend. Me, DH, Ds (13) Dd (11) and BIL.
Arrived at house, owner showed us round 4 bedrooms (all double beds no twins). When I queried where was 5th bedroom (with en suite) he said that we hadn't paid for that, it was on the next floor and locked. He said as I'd said there were 4 adults & 2 children we shouldn't need all 5 bedrooms and the price they'd quoted didn't include this additional floor.
He came to unlock the room but said they would charge extra maybe £40 per night. As we were there I didn't have much choice...but did not sign anything as he wasn't sure about the actual cost.
When I came home they emailed to say they were retaining all the damages deposit (£150) as we had used all the bedrooms but they had only quoted and charged us for 3 rooms. Apparently it should have been an additional £240 but they aren't going to ask us for the extra £90 we owe. As if they were going to get that out of me!
Do I have any options here or write it off to experience?
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Holiday Rental Deposit Retained.
13 replies
laineylou · 07/11/2013 00:12
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