hi, thankyou for reading..
Less than a month ago my ex brought a new second hand car for me. it came with 1 month or 1000 miles warranty whatever came first. the sales man too him it was a new "replacement" engine and is an ex police car apparently. it is an 07 plate.
within a week of having car I had starting issues with it.. after we were able to get hold of salesman (he either not there or didn't answer phone) he advised to take I to a garage of his recommendation and they would fix it for me and he would pay. took it to garage where they were unable to check all glow plugs as one was stuck in ad they didn't want to snap it off. they couldn't find a reason for the not starting issue and asked me Togo back. however I wa going on holiday the next day and by time we would return the car would have been just over the warranty mileage. So they said they couldn't help me any further.
when back I took car to a local garage to me. he looked at car (it also has a BIG oil leakage problem - my driveway is a state!) they checked it out and said it was a serious problem which was an old issue and shouldn't have been sold like that. they wouldn't work on it as they said I had to take it back as they legally were responsible as only had car three weeks.
I took car back to salesman who looke under car and agreed it was, in his words "a shit car!" (it cost £2900) he said it wouldn't be worth messing around and repairing it and he would be happy to refund me. I agreed and said I would bring car back later so I could have a lift home.
I rung the salesman back to confirm what time I would be brining car back, as I also wanted to make sure he woul pay me back in cash as he was paid as I dont have time to wait for a cheque to clear I need another car.
when he answered he refused to speak to me and passed me to another man, who said I couldn't have a refund, they would fix car (again) or could have a replacement car but they don't have any of same plate. so if have to fix it. I said but the other salesman (who is also the owner of the company) had said I could hve a refund but he said it wasn't his place as he was selling the car for another and he should have said this (he didn't) and the other conpany who's car it was wont refund (turns out the other company is his uncles buisness who has bad rep for post sales service)
I have tried to ring back all day and been to the father twice and it's been shut.
my dad thinks I should return car and leave it there and take legal action against them, as the cars engine is not in a fit state to be driven. I have been told by a colleague to get trading standards involved too. I don't even had te log book back yet to return the car with.
sorry this is long winded..
but.. where do you think I would stand with this in court?
they tried to fix it and couldn't on the day and then agreed to refund and then refused a refund..
I'm stuck with a useless car after literally 3 and a Half weeks that cost a lot of money (to me!) and a lot of inconvenience..
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recently brought car, broken, not fixed and won't refund after they said would !!
5 replies
Worley · 15/11/2012 19:13
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