Our dogs are insured (well, thought we were ) . I called them a few days ago to find out the process for making a claim, and was assured we were insured and they explained the process.
Called yesterday and found out they hadn't been collecting the direct debits . Spoke to a claims supervisor who after investigating, found that it was entirely their fault due to the sales department. Fine.
They are trying to re instate our policy, but am wondering whether we will have to pay for the direct debits they failed to collect?
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Insurance company failed to collect direct debits.
6 replies
ilovemydogandMrObama · 11/06/2011 17:58
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