Refund Rules and Used Cars

[PfftTheMagicDragon]

Am hoping that there is someone hanging around who might be able to help.

We are going through the process of getting a refund over a used car that we bought with warranty 5 months ago. The dealer has agreed to a refund but:

a)is claiming that they will only refund the purchase cost of the car. When we bought the car, it was sold with a warranty which was "valued" at £500. They are claiming that they do not have to refund any of this.

AND

b)they are also saying that they can only refund via cheque, when we paid with a debit card. Are there any laws or regulations about refunding with the same method of payment?

TIA.

[prh47bridge]

If you didn't pay for the warranty you can't ask them to repay you any alleged value it may have had. They are only liable to repay you the money you actually paid.

I am not aware of any laws or regulations that require a refund to use the same method of payment.

[PfftTheMagicDragon]

We actually paid £6,800. They say that they will refund only the car at £6,300.

[PfftTheMagicDragon]

They say that there is no reason whatsoever why they should refund the extra few hundred that we paid for the warranty - after all, we have used it (the car broke down after 3 months and we have had to spend over £600 on hire cars)

[PfftTheMagicDragon]

The purchase cost was £6,800. ON the invoice though, they have put the car through at £6,300 and the warranty through at £500. So we were always going to pay the £6,800 and they "threw in" (HA) the warranty and evidently adjusted the sales invoice to reflect that.

sorry for waffle, thanks for help.

[prh47bridge]

In that case you should hold out for the full £6800. The warranty is clearly useless without the car.

[PfftTheMagicDragon]

Thanks, bridge. Have called consumer direct.

bloody cars