Just a quick one, my cleaner damaged/shrank a few of my delicate items in the tumble dryers few weeks back (and broke a photo frame). I'd left a note saying do not put washing in the dryer. Her English is basic but ok.
Afterwards I contacted the agency who apologised profusely and asked for the value of the items. I thought they handled it very professionally.
The total amount equalled the same as our monthly bill, so we agreed to call it quits, I just wouldn't pay the last invoice (and went on to find a new cleaner).
Now the agency still haven't returned my keys. They now say they want to take away the damaged items. That the cleaner responsible is paying the damage and so only fair she should take the clothes.
Someone please tell me this is crazy? I'd far rather donate them to charity, or even to a friend! They don't now belong to the cleaners do they?? Surely an agency should have insurance for this?
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Cleaner damage
42 replies
jugglingmonkey · 27/07/2015 12:05
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