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Phone won't recognise photos on sd card

7 replies

LIZS · 02/04/2014 20:38

Samsung Galaxy Ace , camera/gallery says no memory card detected even though the sd card is in and it "prepares" it when I take out and replace. Is it just because battery is lower?

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LIZS · 03/04/2014 08:02

Phone now fully charged but now only finds 10 photos under Gallery and Camera will only review 5 or so (not most recent). What devices can read a mini SD card so I can check if the pictures are still on there ?

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CruelAndUnusualParenting · 04/04/2014 13:42

If you have a laptop with a card reader, you can use that but you will need an adapter, which shouldn't cost much. You can then use photorec or recuva to extract any 'deleted' photos.

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LIZS · 09/04/2014 17:55

On further investigation today I've found the pics stored under My Files / DCIM. I think this means they are on the SD card not the phone itself ? I can't seem to open them individually on the phone though . Just realised a couple of apps have disappeared too .Thinking of going back to Carphone Warehouse as phone is less than a year old but can't find receipt.

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LIZS · 03/05/2014 16:22

update: went to CPW explained problem to an assistant who fiddled with the phone, took microSD card out while it was running and then couldn't get phone to recognise it all. He was then told by another bloke that he shouldn't have done that as he may have wiped it . So after some sheepish apologies we were told to try it with an adapter in our pc but it may need reformatting of it now had nothing on and if it did have data still on they would send the phone for repair . Have managed to copy over 2/3 of the pics , but for some reason the pc is having problems copying certain photos and keeps asking me to insert SD card even though it lists it Looks like phone will need to go back but at least I was told it had a 2 year guarantee.