Anyone know how to stop my computer saying its stopped working? PLEASE!

(21 Posts)
MissHooliesclassmonitor Sat 25-Jan-14 18:12:16

Hi there
when I go on some sites eg ebay or to download my payslip the sign comes up "internet explorer has stopped working press cancel to close" or similar wording.
Have tried the steps given through googling but nothing works.

Anyone solved this problem I would be very greatful for any tips as driving me mad and effecting dds school work as she cant remain on some sites.

Thanks!

kotinka Sat 25-Jan-14 18:18:41

Message withdrawn at poster's request.

MissHooliesclassmonitor Sat 25-Jan-14 18:22:26

when I installed firefox I couldn't even get a homepage to come up - just kept saying google/ amazon.co.uk will not connect :-( so had to uninstall it.

answers Sat 25-Jan-14 18:22:27

I am no computer expert... far from it ... but had so many problems with internet explorer that I changed to google chrome... so much better.. just a thought..smile

MissHooliesclassmonitor Sat 25-Jan-14 18:28:16

answers- ok can you teach a thicky how to switch!
do I uninstall internet explorer after downloading google chrome? and to download do I just google "google chrome"

Oakmaiden Sat 25-Jan-14 18:29:50

Yeah, Google "Google Chrome" and press download. smile No real need to uninstall Internet Explorer, b ut you can if you want to.

Oakmaiden Sat 25-Jan-14 18:30:39

nb I keep both Chrome and IE on my system, as there are a very few websites that don't work properly in Chrome - yes, I am looking at you, GirlguidingUK...

MissHooliesclassmonitor Sat 25-Jan-14 18:34:03

right - thanks!

here goes .....

MissHooliesclassmonitor Sat 25-Jan-14 18:38:08

ok it wont let me as it says make sure im connected to the internet (obvs am) and to check my firewall. just trying to do that but not having much luck

MissHooliesclassmonitor Sat 25-Jan-14 19:03:44

no. wont let me download it

any other ideas please?

DoctorTwo Sat 25-Jan-14 20:52:24

Try to download MBAM and run it, or run your usual antivirus check. Then download and run CCleaner to clear any possible residue before installing Firefox.

answers Sat 25-Jan-14 21:02:36

Sorry it didn't work ... that was it in terms of my computer knowledge sad ... my next suggestions would be slamming the lid shut... shouting at it ... and generally losing all 'computer control' Wishing you the best with solving your problem ....

nameuschangeus Sat 25-Jan-14 21:12:01

I have no idea if this is relevant or helpful in any way but my PC at work does this if I'm trying to print a PDF file. I have to save the file into my personal folder and print from there. It works then.

MissHooliesclassmonitor Sat 25-Jan-14 23:30:30

answers :-) I like your style!!!

Thanks for all your help peoples will try again tomorrow :-)

Oakmaiden Sat 25-Jan-14 23:39:33

Hm. Have you ever had IE working properly, or is this a new problem?

MissHooliesclassmonitor Sun 26-Jan-14 12:14:58

Oakmaiden I have only installed it a few weeks ago as firefox stopped allowing me to use sites and its hasn't worked properly since then :-)

MissHooliesclassmonitor Sun 26-Jan-14 12:16:38

IE wont let me download malawarebytes now!

Oakmaiden Sun 26-Jan-14 12:31:48

I would say there is probably something on your computer that is blocking you, or possibly a problem with the speed of your connection.

Things to try: are you able to go onto a website to check your internet speed? If that is slower than it should be it might be that you can download "ordinary pages" but not one with a lot more content...

Have you tried scanning your system for viruses?

You could try temporarily turning off any firewall/anti virus software and seeing if that makes a difference.

Do you have any parental control software on there?

Chanatan Sun 26-Jan-14 13:49:23

What version of windows are you running?

DoctorTwo Sun 26-Jan-14 15:31:41

I think you may have an infection. When DBro had one my advice to him was to download either MBAM or Superantispyware to a USB drive on a clean pc, switch yours on and press F8, which gives you start up options. Choose Safe with the direction keys and go to start.

Once it's started up insert the USB stick and follow the on screen instructions and let the program run to completion. Then download CCleaner to remove any unwanted residue. Good luck. smile

Chanatan Sun 26-Jan-14 16:59:35

If its windows 8,F8 wont get you into safe mode ,thats why I need to know what version of windows is running.

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