Can you retract feedback anymore?

[crokky]

Can you retract feedback anymore?

I have over 1000 stars and have just received a neutral.

Buyer won a book on 21/5/09, I posted it 22/5/09 and clearly it hasn't arrived as the feedback just says that it wasn't received. This buyer never informed me that the book hadn't arrived - he just left feedback. I am really disappointed as when I post things, I always email a notification and I always ask for them to contact me in advance of leaving feedback if there is a problem.

I haven't contacted this person yet, obviously the item has been lost in the post and I could claim against RM with my proof of posting.

Can he retract it? I haven't emailed him yet, but am about to.

[crokky]

bump!

[Pingpong]

I haven't done it but I think so

[Pingpong]

I've just had a look and the feedback page is not very clear

[Pingpong]

ah found it for you here
so yes you can

[crokky]

Thanks, hope buyer will do it because I didn't do anything wrong.

[crokky]

If they don't revise, I'm going to start carbooting stuff I think. It is terrible that buyers can get away with this.

[Pingpong]

sadly buyers have the power and sellers have none and most of us are desperate to keep the 100% we bow to the buyers.
Are they new to ebay? I think some buyers just don't get it and are hasty in writing feedback without contacting seller first, which IMO is only polite (and the rules)
Good luck

[aristocat]

hiya,
had something similar.

i've got 975 f/b and got a neg recently for buyer having to pay postage but my postage was correct. sent them £2 to cover their costs and put the neg down to experience!

its always going to be difficult to keep 100%.

[cuppachar]

I wouldn't worry too much either way - neutral feedback doesn't affect your % so you will stay on 100% anyway. By all means ask the buyer to withdraw their feedback, but if they don't I would just refund them anyway, and add a response to the feedback saying 'Lost in post, buyer refunded in full'. No one will take any notice of one neutral.

[ninedragons]

I agree - nobody goes on percentages any more, everyone reads the feedback and makes a case-by-case judgment.

In the past few weeks I've bid on something from somebody who had a neg from a nutter (all capitals, gives it away) and decided not to bid on something from a seller who'd responded to two calm, reasoned negatives with R SOLE

[Jumente]

Yes just revised fb I left for a seller, on their request - they refunded me for my costs and I was happy to do so.

See how you go.

I agree the system is shite for sellers now - just had a UPI dispute for something a total timewaster bought then didn't want to collect. I'll prob get a negative but can't do much about it unless it contains profanities etc. then they might remove it.

I have 750 positive too so v annoying.

[crokky]

I don't think the person is even going to bother to respond to the request.

I think it's really mean - I notified them by email that the item had been posted and specifically asked to be contacted if there was a problem with the item or the post prior to leaving feedback. They totally ignored this and they are ignoring my request for revison. My emails have been polite and I gave the refund as soon as I saw the feedback - they didn't even have to make a PayPal claim and they haven't even said thanks!

I know nobody will take notice of one neutral like this, especially as I can put a reasonable comment underneath it, but I just think it was really nasty to spoil my 1000+ all positives without even contacting me. Even though I have the proof of posting, eBay won't bother to remove this feedback if this buyer doesn't respond.

[aristocat]

crokky we all know that eBay has its share of idiots who like leaving neg f/b.

trust me, as another poster said most people read the comments and dont just look for 100% - i know how you feel;its not fair is it?

[Doonhamer]

Its for precisely this reason Is end everyhting I sell by recorded delivery. yes it works out more expensive, but it means I don't get loads of peope saying they didn't receive it and then claiming their money back