Should I accept return request?

[Bellebelle]

I have sold lots of clothing on eBay in recent years and I've never experienced any problems. However I have recieved a request from a seller for a refund on a dress as it doesn't fit her. The dress is labelled as a size medium which I stated in the listing should fit sizes 10/12 (I am a 12 and it fits me but would be fine on a smaller frame as it is loose). The buyer has come back saying that there is no way that it is a 10/12 as she is a small 12 and can't even get it on, in her opinion it's more like an 8 - I've never been fortunate enough to buy an 8 in my life! She has requested to send it back for a refund although my listing says that refunds not accepted (tbh only says this as I didn't change the default setting when listing). I'm totally in 2 minds as to what to do here as I think I would be a good ebayer if I took it back out of goodwill but on the otherhand I haven't intentionally misled the buyer as no measurements where listed and she didn't request them, I stated clearly that the label says medium and that top should fit 10/12. Think it may come down to difference in experience of what a 12 is or we may just be very different body shapes. I also really need all the money I can get just now as current sales are supplementing my meagre maternity pay but then really don't want any bad feedback! WDYT? Any suggestions?

[paranoidmother]

How about you say yes she can return it but has to pay postage to return it. Once it is returned it will have to be checked to make sure the quality is in the same as it was sent to her and then you will return the money and no the postage she has paid to return it you.

Also make sure you point out that it says when she bought it no returns but you will let her this time as long as she accepts the conditions above.

Would that be any help.