I sold an item way before Xmas to a newbie ebayer (no feedback) who sent me a postal order. The postal order arrived and I promptly posted the item by normal post (not recorded).
I have now received an email from the buyer asking if I had posted the item correctly (not sure what they mean by that, how can i post incorrectly?) because the item has apparently not turned up.
So now what? I can't even find the bloody listing because it was more than 60 days ago and buyer took a while to send the postal order. Have tried looking around in the selling manager or whatever it's called without success.
I should have the postal receipt somewhere but without the information from the listing, not sure if I can identify the right one iyswim. I cant even remember how much I sold the bloody thing for or how much the postal charge was. I normally keep my paypal emails but obviously this didnt go through paypal.
Can anyone tell me what I should do now? The email from the buyer was a bit weird - full of txtspk and I thought it was strange to email me 2 months down the line and of course, am a bit suspicious of a newbie buyer even though I appreciate that everyone has to start at some point!
Basically I want to know:
How can I retrieve the presumably archived listing from ebay?
Do I have to refund in full?
Can I claim a refund or anything from the post office since they are to blame?
Thanks for reading!
Please or to access all these features
Please
or
to access all these features
If you buy or sell items on eBay, you will find tips and advice on this forum.
eBay
Item apparently gone missing in post - advice needed please
4 replies
Tryharder · 10/02/2009 23:00
OP posts:
Please create an account
To comment on this thread you need to create a Mumsnet account.