I use Ebay on a semi-regular basis - so I'm familiar with how it all works. The vast majority of transactions are quite straightforward but every so often they aren't. I also have a 100% positive seller rating.
Anyway, last week I sold something which was sent promptly (retaining proof of postage as I learnt to do that PDQ). I offer free postage, 2nd class - which I make clear in my listings.
Anyway, the buyer has been messaging me repeatedly saying they haven't received the item and asking why I haven't replied to their messages.
Each time they've sent me a message I've replied (I have proof) and have also included the proof of postage. I've also contacted Royal Mail to chase it up for them offering a full refund if the item doesn't turn up within a specified time. However, they've ignored all that for some reason and now I've gone into my Paypal account and a hold has been put on the payment.
Is there anything I can do here?
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Is this dodgy? Buyer saying item hasn't arrived and
61 replies
flippinada · 15/09/2016 09:30
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