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Customs cock up by son

(89 Posts)
Rhinosaurus Fri 02-Sep-16 14:00:23

My son purchased a laptop from USA for £675, via PayPal using a Barclaycard - when it arrived he received a customs invoice for £143 which he could not afford to pay, he had no idea he would have to pay VAT and the seller had told him he wouldn't have to as he would mark it as a "gift".

My son did not pay it as he doesn't have the money, it has now been deemed return to sender and got exported back to USA on 19th July by parcel force. That is where the tracking ends.

Where do we stand here -'the seller is down a laptop and my son is down £675, who is responsible for chasing this up with parcel force?

I know my son has cocked up and I wish he had told me what was going on, so that I could have sorted it out properly, but any advice what to do now much appreciated.

titchy Fri 02-Sep-16 14:15:18

Why is the seller down a laptop - they've got it back and should return the money.

AnchorDownDeepBreath Fri 02-Sep-16 14:48:07

oohh... The seller would have committed fraud by declaring the item a gift. Was there an invoice in the parcel?

If the parcel is correctly labelled and hasn't been seized for incorrect declaration, it'll be returned to the seller. He should refund your son for the cost of the laptop - not postage or customs, though.

Ratley Fri 02-Sep-16 14:52:17

If its been returned to sender then surely the seller has the laptop and refunds the sale price.
If that isn't the case I think you might have to chalk it up to experience.

Frusso Fri 02-Sep-16 15:00:53

U.K. Royal Mail won't track outside the uk. If it does have "tracking" it will show when it gets delivered. It will effectively "vanish" inbetween.

Most Items marked as "gift" will get stopped by customs.
In would say this is the sellers responsibility. The item has been returned to the seller, the seller needs to refund.

19lottie82 Fri 02-Sep-16 15:01:33

anchor if it was an eBay purchase then the OP's son will get his FULL payment back, inc original postage.

CuntTrollFreak Fri 02-Sep-16 15:06:33

He'll need to bring it up with eBay and they should good will refund your son. Not sure if they'll chase it up with the seller.

From memory I think you can call and speak to customer services at eBay. Also live chat with them I think.

Probably have to wait for the refund maybe a week or two but it should get sorted.

Is it not covered with barclaycard?

CoconutAndVanilla Fri 02-Sep-16 15:11:44

I'd open a claim with PayPal they will give you back the money as the item is now back with the seller.

19lottie82 Fri 02-Sep-16 17:12:29

Is this an eBay sale? Paid for via PayPal with barclaycard?

AnchorDownDeepBreath Fri 02-Sep-16 21:14:05

Good point, 19lottie82 - I presumed it wasn't as OP mentioned PayPal and Barclaycard and not eBay, but it might be.

19lottie82 Fri 02-Sep-16 22:44:39

The op didn't even mention PayPal.,,,,,,,

CocktailQueen Fri 02-Sep-16 22:47:49

Lottie - the op mentioned PayPal on the first line of her post...

Xocaraic Fri 02-Sep-16 22:53:20

If you can prove the laptop was not accepted by you/your son and have evidence it was returned to the seller then you can begin a process with PayPal for a refund.
If you cannot fully track the parcel from
A -> B and back to A again, it will be difficult

19lottie82 Sat 03-Sep-16 08:48:06

cocktail durrrrr! I read it twice as well! blush

Ok then, all you need to win a PayPal claim is to show that the item has not been delivered to the buyer. Just put in a PayPal claim then, and the you will win no problem.

Rhinosaurus Sat 03-Sep-16 09:50:32

Thanks for your replies - yes it was via eBay. I have started a PayPal claim but it is showing as exported but not received by the original seller. PayPal want proof he has received it back. I have contacted parcel force to see if we can chase it up. The seller has been communicating and says he has not received it back. I suppose if we get nowhere with PayPal we can approach Barclaycard for a chargeback. The laptop has never been signed for by us - it sat it the parcel force hub for weeks then got sent back return to sender.
Sorry it all seems confusing, my son is 18 and should know better, but he had never bought anything from overseas and didn't have the extra money for the tax.

nauticant Sun 04-Sep-16 09:25:47

As I understand things Paypal would normally be refunding because the seller cannot prove that the item was delivered to the buyer. I suspect you've complicated things by giving Paypal information suggesting fault on your side. I'd be tempted to call Paypal and explain that the situation is simple in essence, an item was paid for, it was not delivered to the buyer, and so the payment made should be refunded.

nauticant Sun 04-Sep-16 09:41:07

Just to check one thing. Did you (or your son) open an "item not received" case with Paypal?

Rhinosaurus Sun 04-Sep-16 13:07:12

Yes we did and PayPal changed the reason to "item not as described"

SoupDragon Sun 04-Sep-16 13:09:15

Will the seller have to put up with having no laptop and no money then?

sealsandbeachballs Sun 04-Sep-16 13:13:45

I did SoupDragon.

I sold a console UK only so I could send tracked. A non UK buyer bought. After some persuasion I agreed to send. He claimed not recieved despite my proof of postage. I lost both my console and the money. sad

Rhinosaurus Sun 04-Sep-16 13:32:23

I have only the sellers word he has not received it back, the tracking stops after it is reported to have been "exported from the uk". I have requested the seller chase it up with parcel force as surely such an expensive item was not sent without postal insurance.

Rhinosaurus Sun 04-Sep-16 13:34:09

I agree it won't be fair on the seller IF he has not received the laptop back, but he had assured my son there would be no tax payable, which my son naively believed as he had never bought anything from overseas before.

What a mess confused

CoconutAndVanilla Sun 04-Sep-16 13:57:02

sealsandbeachballs
Did the tracking show that the seller had signed for it??

There are a lot of fraudulent buyers on eBay! I once sold a brand new pair of trainers on the site, when the buyer recieved them he undone a bit of the stitching at the back of them, then put in a claim with PayPal and asked if he could have them for half price grin - The whole situation was laughable to me, that someone would be that petty, I'm so reluctant to sell on eBay now.

CoconutAndVanilla Sun 04-Sep-16 13:58:48

Rhinosaurus

I don't understand how PayPal could change it to item not as described - when you haven't got the item? - I do hope the whole situation gets sorted out flowers

Rhinosaurus Sun 04-Sep-16 15:12:12

Hi, no tracking doesn't show it has been delivered to the original seller, the last tracking entry says "exported from uk".

I have emailed PayPal and asked them why they have changed the disputed type.

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