I am a new ebay seller. I sent an item 2nd class recorded as described in the sale details but didn't immediately put the tracking details on, just marked it as dispatched.
The buyer contacted me saying it hadn't turned up so I checked the delivery details and it had been delivered and signed for by someone with the same first name.
She is claiming that someone signed for it fraudulently as it was sent from the wrong post office. I have said that I will attempt to reclaim the money via the post office.
I don't know on what basis they would refund though? It has the right address and has been signed for by someone of the same first name although the the signature is indistinguishable.
How would you proceed?
Oh and now PayPal are withholding all of my money from my sold items for 90 days!
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Does this sound dodgy?
8 replies
5amisnotmorning · 29/03/2016 17:10
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