Quick advice needed! messed up selling item!

[eachpeachbarebum]

I've just listed loads on ebay first time I've used it since it changed. Shocked to just see I've sold an item. My mistake as I thought it was a 7 day auction with the figure as a starting price. This was going to be one of my best sellers and I could really do with the money. Buyer has paid via PayPal 2 minutes ago. What would you do? Should I honour it or email and try to explain. Other identical items are selling for more.am gutted at my stupidity

[nickstmoritz]

So you listed as a BIN instead of an auction? You will have to message the buyer, apologise and explain and ask for them to accept a cancellation request after you refund (so you get your fees back). They don't have to and could leave you a neg for not performing, however I think most people would be ok about it as mistakes can happen. Give it a try and see what they are like.

[eachpeachbarebum]

Thanks Nick.kicking myself now. I'll email them and ask very nicely!

[eachpeachbarebum]

Just to update, I contacted buyer and they agreed.feel bad but relieved. Won't make that mistake again! Thanks.