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Problem with item purchased

6 replies

MrsAlwaysRight · 15/11/2013 11:19

I need some advice as I'm new to buying off ebay and haven't had any problems until this point.

A few weeks ago I bought a mini Boden coat for DD1 which was used. Seller advised it was in good condition and hadn't been worn much.

On first inspection it seemed fine but after wearing once or twice the lining kept catching in the zip. This morning the lining caught half way and in the rush to try and get the lining out of the zip I've broken the zip (was running late for school so wasn't quite as patient as I could have been!)

Now I understand that I broke the zip in the hurry to sort it out but because it kept getting caught in the first place does that mean it was faulty to start with? The label had been cut out of the coat and now I'm wondering if it perhaps had something on there to indicate that the coat was seconds or maybe the seller just removed because it might have had their child's name on it.

So do I just accept that I broke the zip in the rush of trying to fix it or should I contact the seller to speak to them about the zip constantly catching the lining leading to it getting broken?

Sorry for the essay! TIA