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How long do you wait until you contact a seller?

(7 Posts)

mine said dispatch in three days. Auction ended the Wednesday before half term, I paid straight away. Gave seller the benefit of the doubt over HT, then sent a message on the Wednesday after, saying it's been two weeks, is there a problem. Also had a look at seller's recent feedback - last two things sold haven't been received hmm Opened an item not received case on Sunday, so will be closing that on Monday next (i.e. just less than 4 weeks from winning the auction)

Pandsbear Tue 11-Jun-13 12:48:28

I have just had the same thing. Realised after a week or so that I hadn't received something I won...opened a case as it was after the estimated last delivery date...still no response from the seller. Imagine they have gone awol and I will get my ££ back. Irritating!

sarahtigh Thu 06-Jun-13 22:52:15

check order details it will give an estimated delivery date ie 7-9th june or whatever you can open a not received case the day after last expected day of delivery ie 10th june in above case

Pidgeroo Thu 06-Jun-13 21:03:04

It says usually dispatched within 2 days. Think il leave it a couple more days then send them a message.

Just been looking at their feedback though and it looks like they havent sold anything before all of their feedback is from sellers...

Wommer Thu 06-Jun-13 20:58:01

What does the shipping on the item say?
I've been caught out before and thought something really late when actually the delivery terms stated up to 2 weeks.
I think some sellers send things out once every 10 days. As long as that's what their terms say though I don't think you can do much.
Saying that there's no harm in a friendly message.

Am in the same situation - although it has actually taken me two weeks to contact the seller and say why no news. I'm now wondering how long I wait until I open a case. I think till Saturday.

Pidgeroo Thu 06-Jun-13 20:47:43

I bought an item just over a week ago now and paid immediately. I havent heard from seller and my item hasnt been marked as dispatched, although I know people dont always do this.

How long do you usually wait for items before getting in touch with the seller?

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