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Bought some boots, supposed to be a sz 8, got a sz 10

(16 Posts)
fergoose Mon 08-Oct-12 17:20:08

once the option is there to escalate it will be visible - when you click on the case it will say respond, close or escalate to customer support. If the latter isn't there try again tomorrow.

januaryjojo Mon 08-Oct-12 17:13:30

Message withdrawn at poster's request.

januaryjojo Mon 01-Oct-12 16:50:59

Message withdrawn at poster's request.

fergoose Mon 01-Oct-12 16:35:47

when you opened the case did you tick the box other and write in next to it refund?

I would stop communicating with her now if I were you - wait until you can escalate it to eBay CS and see what they say. Hopefully they will refund you without the need for return.

It seems so many more sellers are dishonest in this way - and they just don't care. Once the item has been sold and sent they seem to wash their hands of it. Luckily you have eBay to complain to, plus bad feedback and low stars can also be left by you once it is done with.

You can't send them pics I don't think. Don't worry though eBay will go in your favour it just might take a few days smile

januaryjojo Mon 01-Oct-12 16:03:01

Message withdrawn at poster's request.

januaryjojo Mon 01-Oct-12 16:01:36

Message withdrawn at poster's request.

fergoose Mon 01-Oct-12 12:59:04

so they also stole the pics from another eBayer - another rule broken then!

januaryjojo Mon 01-Oct-12 12:47:21

Message withdrawn at poster's request.

januaryjojo Mon 01-Oct-12 11:39:53

Message withdrawn at poster's request.

What Bonzo said - US 10 is a UK 8 so they might actually fit you fine.

fergoose Mon 01-Oct-12 11:27:43

you will have to pay to return them, unless the seller is decent enough to give you those costs too - but you will get all of your original payment back including the P&P

Collect Plus may be cheapest way to return - you will need a signature.

And seller stating no returns means absolutely nothing so do not be fobbed off - if they are awkward just open a case with eBay, but tick the box marked other and write next to it refund, then you may get a refund without the need for a return.

januaryjojo Mon 01-Oct-12 11:27:39

Message withdrawn at poster's request.

bonzo77 Mon 01-Oct-12 11:26:30

Have you tried them on? They might be a foreign 10 which is actually an 8. Like USA or Australian.

Ebay will tell you to send them back tracked delivery for a refund. They are not as described or fit for purpose (wrong size) and hopefully the seller will be ok about it as it is their mistake.

januaryjojo Mon 01-Oct-12 11:15:26

Message withdrawn at poster's request.

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