Has anyone got any tips on dealing with Mothercare? We ordered a bed and mattress for our son's third birthday (his first proper bed), but the mattress mysteriously vanished in transit, which I guess is the courier's fault. We emailed and phoned the Customer Services and both times they said the mattress (and ALL 3ft mattresses they did) are out of stock and discontinued! They promised they'd ring back but didn't. They agreed it's up to them to honour the sale (they have charged my credit card) but don't seem to be doing anything. I wrote to the complaints address enclosing print outs of the emails and still no answer.
I'm getting quite angry now, and the birthday deadline has come and gone. We placed the order at the beginning of July and requested delivery 23 July, so have been chasing it up for a week now.
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This topic is for discussing cots and beds. We've spent weeks researching and testing newborn beds in real homes with real families.
Cots and beds
Bad experience with Mothercare - what to try next?
3 replies
EllaRees · 30/07/2013 20:48
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