What do you guys/gals think?

[EvieBear]

My 11 month old has started nursery - on her third day there (half day) I dropped her in and left a bottle of milk for her. When I went to collect her, I asked had she drank her bottle. There was a bit of fuzzy communication between staff and then they revealed that they thought another mother had taken my dd's bottle home. I'm quite polite so I said 'oh i see, ok... hmmm... no worries' etc while this info sank in...

I then went to walk away and thought, hang on what is the procedure with bottles? So I turned around and asked 'what is the procedure for knowing who owns which bottle?' The team leader for the room who was sitting on the floor said 'they're labelled'. I said ok and went to walk away again, then thought some more and turned around to ask who labels them: me or the nursery to which I got a reply 'you' and that was that. During the initial conversation with one of the staff in the room -where they were all trying to work out what had happened- one staff member did apologise but to be honest I wasn't happy with the way they dealt with the situation.

How simple and professional is it for the manager of the room to come over to me when I come to collect my dd and say 'we apologise but there has been a mix up with bottles and another mum took your dd's bottle home today' - instead she sat on the floor and communicated to another staff member who then spoke to me and we were all in the same room. I thought it was highly unprofessional. In addition I felt foolish having to go back to ask how bottles are organised twice- why couldn't they apologise and tell me in one short conversation how things are done. The whole thing is odd because if they are labelled then why did the other mum take our unlabelled bottle?

How would you feel?

[GypsyMoth]

how did you get as far as your dd starting nursery with out you knowing everything has to be named/labelled??

[Drusilla]

I would think there is a lesson learned, and from now on label everything that goes into nursery

[Nyx]

I would feel annoyed, as you do, but at least you know now. These things happen - Tiffany, I did not think about labelling things when my DD started nursery either, it did not take long for me to realise though. When it's your first child you do figure things out as you go along.

[NewBirdOnTheBlock]

Aside from the bottle issue, who should have labelled it etc. I think the issue is more that the manager didn't come and speak to you direct and explain.

I'm not sure if I would say it was unprofessional, depends what she was doing at the time. She may not have been able to leave the room due to staff ratios or another reason. It is certainly a bit, I don't know, rude, not to explain face to face, I suppose. Our owner/manager is fantastic like that but think I would be a tad cheesed off to have a convo relayed between numerous people

[Nyx]

I would feel annoyed, as you do, but at least you know now. These things happen - Tiffany, I did not think about labelling things when my DD started nursery either, it did not take long for me to realise though. When it's your first child you do figure things out as you go along.

[Nyx]

how did that happen?

[EvieBear]

Just talked to another mum there who says she has never labelled her baby's bottle (also started nursery recently)....

Also, if bottles are labelled why did the other mum take my unlabelled bottle?

[EvieBear]

I just expected to be told about things like this when she started there. Like I hand over the bottle in the morning and a staff member says 'oh can you remember to label your bottles each morning?'

I assumed they labelled all bottles there each morning.

[SongBiird]

Evie, they won't label each bottle when you get there as it would only take a fraction of a lapse of concentration before all hell breaks loose and they lose track. It is much much easier for you to label your 1 bottle than the nursery labelling 100. But as everyone else has said, lesson learned.

When my ds started nursery/school it took a lot of losses before we learned to label absolutely everything he wears or takes in (even underpants!!!)

[EvieBear]

I still don't get why someone else took my unlabelled bottle.