AIBU to think that a 3 year old sitting on own on 12 hour flight is not ok??

(197 Posts)
Angela0413 Wed 12-Oct-16 22:21:19

Having absolutely nightmare with Thomson airline as they apparently state in t&cs (in teeny tiny writing of course) that they class seats across the aisle or behind each other as "sitting together. So on a 12 hour flight myself (with 9 month baby on lap), husband, just turned 3 year old are on 3 aisle seats!! Need to be able to cuddle 3 year old as a nervous flier and God forbid if there was an emergency. Trying to speak to customer service is like banging head against brick wall - they just keep stating "it's in t&cs". We paid £360 for extra leg room and pre selected seats and this is what we get? AIBU? Eventually they said they might be able to move us t to standard seats so we can sit together but will not refund the £360...

PrimalLass Wed 12-Oct-16 22:23:18

Try Twitter.

MsJamieFraser Wed 12-Oct-16 22:24:41

So you or your husband swop seats

FoxesOnSocks Wed 12-Oct-16 22:25:03

You might have to rely on the kindness of strangers for this.

Though how have you all got extra leg room? Surely only one of you could?

Soubriquet Wed 12-Oct-16 22:25:07

So you paid for your seats and they still sat you away from each other?

Complain definitely

ImperialBlether Wed 12-Oct-16 22:25:38

They are on three aisle seats, MsJamieFraser.

StillMaidOfStars Wed 12-Oct-16 22:26:11

Extra legroom isn't always an exit row.

OP, you paid to select your seats?

Wrinklytights Wed 12-Oct-16 22:26:20

I don't understand? Doesn't preselected mean you get to choose your seats?

MsJamieFraser Wed 12-Oct-16 22:27:00

Ah sorry I thought op meant - - - - Seats, blush

iminshock Wed 12-Oct-16 22:27:41

Don't understand - if you paid extra why did you not get to choose your seats ?

NeedMoreSleepOrSugar Wed 12-Oct-16 22:28:51

I don't understand - do you mean you wanted to preselect seats but couldn't? Or paid to select but that was all that was left?

If you selected them then surely the seats are where you wanted them? (I've clearly missed something but can't figure out what it is, sorry)

SavoyCabbage Wed 12-Oct-16 22:29:06

So you paid for extra legroom and preselected seats? I can understand it if they had seated you not next to each other but if you have preselected them how are they not together?

I'd keep one with the extra legroom and take the offer of two together elsewhere.

I'd pay £360 to not sit in the bulkhead if that's what you have paid for! It's too busy for me.

NickNacks Wed 12-Oct-16 22:31:27

Is it because the extra legroom seat is an emergency exit? Because a child or adult with infant can't sit there so you will have been separated.

AlbertaDewdrop Wed 12-Oct-16 22:33:09

Well the extra legroom seats that children could do in would be limited as they cant go in exit rows so maybe these seats were the only option.

DixieWishbone Wed 12-Oct-16 22:35:15

Why is it UK airlines don't seem to do the online diagram thing where you can choose exactly which seats you want? American Airlines have been doing that for years. Not helpful for you in your situation but I would have thought the number of pissed off families that experience similar problems to you would cause somebody to think about adding that feature to their website.

(AA do have quite a few mechanically caused flight delays and if they have to switch plane type it screws up the seat assignments, but most of the time they are OK).

Doobigetta Wed 12-Oct-16 22:36:34

I agree with you, OP- claiming that seats across an aisle are "sitting together" and charging you as such is a pisstake. They should at least be honest and say they can't accommodate you, and not charge the extra.

AlbertaDewdrop Wed 12-Oct-16 22:42:48

Why is it UK airlines don't seem to do the online diagram thing where you can choose exactly which seats you want? American Airlines have been doing that for years.

They do! What make you think that they dont? Scheduled / budget airlines let you chose at the time of booking (with some you had etc pay) . The op is not flying on a scheduled airline like AA or BA or Virgin. They are flying on a charter airline - which is why you cant choose.

Phalenopsisgirl Wed 12-Oct-16 22:47:05

We fly ba or virgin normally and choose our seats months out, no extra charge

sooperdooper Wed 12-Oct-16 22:47:45

Why is it UK airlines don't seem to do the online diagram thing where you can choose exactly which seats you want?

They do, I've never paid to select seats and not had that option or what's the point of selecting seats confused

DixieWishbone Wed 12-Oct-16 22:50:46

Alberta and Sooper Well then why are there so many threads on Mumsnet with this issue coming up? If you can book your seats and know the exact location and seat number on the flight at the time of buying the tickets, why are people getting surprised by finding out they are sitting in three aisle seats instead of in a middle row together?

Flyingbellycopters Wed 12-Oct-16 22:53:15

When it comes to it, the cabin staff will sort. No one will have a three yr old sitting beside another adult on their own. And no adult is going to want to be beside a three ye old. So they'll move person beside you to his seat and move them beside you.
Easy jet and Ryan air do this but customer services will sort though it's stupid you have to pay for callto them before they will reallocate.

AlbertaDewdrop Wed 12-Oct-16 22:57:51

Alberta and Sooper Well then why are there so many threads on Mumsnet with this issue coming up? If you can book your seats and know the exact location and seat number on the flight at the time of buying the tickets, why are people getting surprised by finding out they are sitting in three aisle seats instead of in a middle row together?

Because they are either flying charter or they refuse to pay to book seats at the time of booking if it is scheduled airline that has a fee.

herethereandeverywhere Wed 12-Oct-16 22:58:33

Just let your toddler kick off about the fact that they are alone... I guarantee you will not be separated for 12 hours. Keeping them in the lap belt for take off would be particularly challenging at that age I imagine. It was for my two. Moreno if you're the one with the chocolate buttons in your pocket....

There is no way the crew on board or the other travellers will want the fuss of a young family of 4 sat one behind the other in 3 rows. I cannot believe they have the cheek to take the money and call it sitting together shock

Queenbean Wed 12-Oct-16 23:01:42

I feel like Groundhog Day with these threads popping up every single day

They're the new parking thread aren't they

Stopyourhavering Wed 12-Oct-16 23:03:45

I thought you could choose your seats with Thomson if you'd rebooked for extra legroom?....we did this on flight to Greece this summer and chose seats online a month before we flew

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